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Pathesis's avatar
Pathesis
Seasoned Novice
30 days ago
Status:
Needs Info

[IL] [GTW] Mermaids/Aliens crash game

Hello, So far this has only occured with mermaids and I do not know why. Yes I use mods/CC. This issue occurs even with all mods/scripts/CC any custom content is removed. 

If I click create a family or just make them in cas, save them and try to move them in from my gallery the crash will happen.  After that family causes that first crash to happen I can no longer go into CAS to edit them without it causing a crash. 

I have made sure to test this on an old & a new save, removed all CC/Mods, Repaired my game, moved my electronic arts folder to my desktop and back, double checked all my drivers and still this issue appears when creating a mermaid sim in cas. 

Any help would mean a lot since currently this makes my game unplayable. 

EDIT by crinrict: Added pack tag, removed some thread tags. Please try to pick tags that correspond to your issue. Choose EITHER: Never mods (means never), removed or mods and/or cc and not all of them. 

More Edit By Crinrict: Added Tag to Title, Adjusted Title

Edit: ( I've never used onedrive so let me know if theres issues)
Latest Crash file.txt One Drive

cc or mods removed
crashing
create a sim
pc
the gallery

20 Comments

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  • crinrict's avatar
    crinrict
    Hero+
    29 days ago

    Hi Pathesis 

    could you run the dxdiag again ? 

    Do you have get to work ? If so, do you also have issues with aliens ? There's a thread for that here: [GTW] Aliens Crash Game | EA Forums - 11998155 although OP didn't come back.

    Could you also try the following

    - Close the game
    - Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.

  • Pathesis's avatar
    Pathesis
    Seasoned Novice
    29 days ago

    Thanks for ur patience I had work today, I followed the steps and unfortunately this did not fix the issue.
    Tested on a new save & with & without cc/mods. Still only happens on mermaid sims. 

  • crinrict's avatar
    crinrict
    Hero+
    30 days ago

    Pathesis is this the only thing that crashes your game ?

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

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