Ideas

KhloudM's avatar
KhloudM
New Spectator
4 days ago
Status:
Troubleshooting

Infinite Loading Screen Issue with Growing Together Expansion

Hi everyone,

I’ve been experiencing an issue where my game gets stuck on an infinite loading screen whenever I try to return to the world from Build Mode. I’ve already tested all possible solutions—removed all mods, repaired the game through the EA App, even reinstalled everything. The issue still happens *only* when the “Growing Together” expansion pack is enabled.

In my save, I noticed that only one specific household causes the problem. When I try to load that family, the game gets stuck. But other households in the same save load and work perfectly fine. Disabling Growing Together completely fixes the issue.

This makes me believe the issue is directly related to something in the pack affecting certain households.

I really hope there’s a fix for this soon. I paid for the expansion and would love to be able to enjoy the content I purchased—it should work as intended.

Is anyone else experiencing this? I’d really appreciate any insight or a possible workaround.

Thanks in advance!

5 Comments

  • Hi KhloudM​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.

     

  • KhloudM's avatar
    KhloudM
    New Spectator
    2 days ago

    <?xml version="1.0" ?><root>

    <report><version>2</version><sessionid>456dacd5770e42ce681a5f57</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-05-06 22:15:04</createtime><buildsignature>Local.Unknown.Unknown.1.114.46.1030-1.200.000.655.Release</buildsignature><categoryid>cpp_message.py:167</categoryid><desyncid>456dacd5770e42ce681a5f57</desyncid><systemconfig/><screenshot/><desyncdata>[manus] unique_object_service failed to handle on_all_households_and_sim_infos_loaded due to exception (IndexError: list assignment index (0) out of range)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 611, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1711, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 290, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_service.py", line 31, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_service.py", line 71, in _enforce_uniqueness_on_household_inventory_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_component.py", line 82, in enforce_uniqueness&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_component.py", line 71, in _get_stored_sim_info&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\components\stored_sim_info_component.py", line 378, in get_stored_sim_id_from_object_data&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\google\protobuf\internal\cpp_message.py", line 167, in __getitem__&#13;&#10;IndexError: list assignment index (0) out of rangertim=0&#13;&#10;Client Session Time: 21.77&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,453,0,5966&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 4050 Laptop GPU  32.0.15.6119, GUID: CB84C99D-6A3E-11EF-ADB2-806E6F6E6963&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>456dacd5770e42ce681a5f57</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-05-06 22:15:12</createtime><buildsignature>Local.Unknown.Unknown.1.114.46.1030-1.200.000.655.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1111</categoryid><desyncid>456dacd5770e42ce681a5f57</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x698bc270' (KeyError: 'Object not found: 0x698bc270')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 511, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1734, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1367, in on_update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 740, in on_hit_their_marks&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1141, in _set_zone_state&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1193, in send_all_milestones_update_to_client&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1111, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0x698bc270'rtim=0&#13;&#10;Client Session Time: 21.77&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,453,0,5966&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 4050 Laptop GPU  32.0.15.6119, GUID: CB84C99D-6A3E-11EF-ADB2-806E6F6E6963&#13; &#10;</desyncdata></report>

    </root>

  • KittyCoSim's avatar
    KittyCoSim
    Rising Traveler
    21 hours ago

    I noticed milestones mentioned in the LE. Did any Sims gain a milestone associated with a CC build mode item and then removed the CC from your game?