No I didn't use AI to write this as I'm against it, I'm autistic and it was 2 in the morning. I apologize for the incorrect tags. The Macbook information is correct and is the system I'm running on. The dx9 attempt was by writing the command in advanced launch options in the EA app as I was trying anything to get the game to work.
I took all my mods out, checked to see if that caused the game to get stuck and found that they were not the cause (the issue still happened in vanilla game). I also made sure none were broken (by organizing via creator and only putting a few in at a time), and removed any that caused texture issues or were outdated. I know CC is still modifies the game, I meant that I had no mods (like WW, basemental, etc) that changed/added to UI or sim behavior.
When my screen gets stuck, it is leaving CAS when I've made a new sim to try and play in a household. So if I clicked play from the CAS menu after making a new sim in an existing household, I got infinite loading.
I created new households in...
My activity monitor is below.
Upon opening, sitting in the home menu.When the infinite loading occurs
Thanks. Great you didn't use AI. Unfortunately it's a growing trend with some reporting issues and makes it more difficult to help, simple copy/pastes without any really helpful info. Thanks for the further info, really helpful. A couple of things:
Reset my game by pulling out the mod, save, and tray folders for those attempts, clearing cache, restarting my computer, then opening the game. I made one sim (whatever was randomly generated first and unaltered), saved that one, then attempted to add another sim to the household. Every time I created one and went to play, the game would loop the loading screen.
This is not properly resetting the game. A proper reset is starting with a whole new clean folder as described here - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 Please give that a go and see what happens.
I can see in the Activity Monitor screenshots that TS4 looks fine but Google Chrome has multiple processes running. Whilst I don't think this is causing any issues with your game it wouldn't be a bad idea to quit Chrome and kill those processes if they don't quit when you're not using it. Chrome is pretty greedy and resource heavy for no reason and you don't want those processes to keep multiplying.
Thank you, I started the troubleshooting process by renaming the folder (and I made sure no mods changed or added files), opening a new save, creating a house and placing the sim. That worked until I got to the third sim where it got stuck.
The problem is, this happens with any sim, it's not just at a certain number of them that it gets stuck! I screen recorded the process this time, it's a google drive doc. ( 1:41 is the problem)
I've also had this freeze happen when simply trying to go into manage worlds from live (as mentioned in the previous reply). There are no lastcrash or lastexception files from this happening. I tried to add more sims after the initial recording, and was successful up until the fifth sim. I recorded this instance as well, problem occurs at 0:38.
Super videos - thanks! There maybe some known issues reported in the bug forum regarding Manage Households, which is where your issues seem to be, did you have a look? Maybe someone else reading this thread can help with that. Have you tried making a large household in CAS rather than via manage household? Does it still infinitely load with a random number of sims created? I don't think this is Mac specific, more game related and some sort of endless game process which is getting stuck.
For this troubleshooting please stick with this new clean folder you tested in, a couple of things which have been proven to help with infinite loading screens on Mac - enable vsync in the game options graphics settings and play in windowed mode instead of full screen, although I don't expect these to be a magic fix it's definitely worth trying. If you can give the loading screens longer to try and load too that would be good, just another minute or two.
I found out what it was, it was literally just playing in full screen that bugged it! I changed mine to windowed and lowered the graphics to high and I haven't gotten stuck again. I was able to return to my initial folder after figuring this out. Thank you!
The Sims Team
