Packs/Worlds showing as deactivated in-game/Not active after purchase

kutee4u​  Would you mind posting a screenshot or two of what you found?  A few different people have reported the same issue, in this thread and elsewhere, so it would be helpful to be able to point them to a specific setting.

tiramisu280​ Gailbaby22​ 06c40722f4b8ed8d​ hkewzd3qooe0​ Katerin_Starving​ d789e76131c65121​ squashy-bubble13​  Please see the post from kutee4u​ for where to look.

Sure thing! Go to "Marketplace" then to "My Collection" and you'll see your packs deactivated or active then click on "Pack Selection" and check off the ones you want to activate or deactivate

The sims has deactivated all of my packs without providing a way to reactivate them. Repairs have been run on the game through the EA app and has not fixed the issues

So I actually pre-ordered royalty and legacy, and it says it is installed in my app, but it is not showing up in my game. I have already tried repairing my game. If anyone has any ideas please help me out!

Sims 4 is not recognizing my Hobbies and Businesses pack even though it is listed in my library. I have uninstalled and reinstalled the pack but it still does not see it. I have even completely removed Sims 4 from my computer and reinstalled it without resolving the problem.

I purchased the expansion pack directly from EA and when I went to play in game it says deactivated.  I cleared my cache, repaired the game, and downloaded the most recent patch.  Please resolve this issue. 

is it only affecting that pack for you? I am having the same issue with every pack

Me too just purchased a bundle and it’s doing the same 

As my game was updating I purchased both the adventure awaits and seasons expansion packs. While I understand there has been an issue with the latest update regarding cc and mods, I've experienced this issue with mods both turned off and removed from the files, and cross referenced a new save game to be double sure. I got the normal pop up that you get when you purchase new packs but also received the pop up for some of the expansion packs that I had already owned. Of note, it claimed in world selection that the "adventure awaits" world had not finished installing, but in cas it claimed i didn't own either pack. I cleared the cache for both the game and the ea app, restarted both as well as my computer,  repaired the game and even uninstalled and reinstalled both packs, and have now spent 3+ hours trying to figure out the issue.

Unfortunately I'm having the same issue I'm now restarting my computer, I just bought 3 packs they've been installed, my games load up screen even recognized me getting the new packs but when I go to use them let alone find them it says I don't own the item. I've made sure I'm logged into the same account as always and I'm still having the issue. Have you figured yours out?