Ideas

Amarie2585's avatar
Amarie2585
Seasoned Newcomer
1 month ago
Status:
Under Investigation

[PC] Houses replaced with red X/Win Smart App control feature blocking game

updated game today and all of my families and towns are gone, the game loads at start up and the towns when entering to go to houses are gone with giant red X's where the houses and other community lots should be, I have removed my MOD folder repaired the game and deleted the localthumbcache file and still nothing

Edit By crinrict: Adjusted Title

Note from EA_Solaire:

Hello all,

If any of you are still encountering this on the latest game version could you share your Electronic Arts folder? 

You can find this folder under Documents-> Electronic Arts.

If so, please send me a DM with a link to your folder and video. Instructions can be found here: [INFORMATION] How to Send User Files to The Sims 4 Team | EA Forums - 5048472 

Thanks!

39 Comments

  • Amarie2585's avatar
    Amarie2585
    Seasoned Newcomer
    1 month ago

    I am playing on PC and there was a new update for Windows 11 and they have a smart app blocker and it was blocking parts of the Sims. I had to turn it off if you are playing on PC I would definitely check that.

  • Varon37's avatar
    Varon37
    Seasoned Spectator
    1 month ago

    Same thing, I removed my mods folder and load in to to a prevous save and the lots were all gone while when creating a new save the world screen is blank.

  • Tristist's avatar
    Tristist
    Seasoned Novice
    1 month ago

    I would say it's more than towns.. :( I just wanna play

  • Tristist's avatar
    Tristist
    Seasoned Novice
    1 month ago

    Same problem here! hoping someone can help?

  • Came here to report the same thing! I was so excited to play but there isn't actually anything to play.... Towns are a mess!

  • Tristist's avatar
    Tristist
    Seasoned Novice
    1 month ago

    Same problem! if anyone could help that would be v appreciated!

  • W1LLGR4HAM's avatar
    W1LLGR4HAM
    New Spectator
    1 month ago

    i am having the same issue, and did the same things as you and still haven't fixed it! it's so frustrating 

  • I was wondering if anybody else has had this issue or currently has this issue. I was playing all morning without issue until I updated. Now anytime I try to open my game and load up a save it acts like its a new save (I have to select my save through the load save option), It takes me to the selecting a season and a world, and the lots look like the picture below. I removed my mods folder, deleted  my local thumbnail cache file, and repaired my game through the EA app with no success.

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