Ideas

Amarie2585's avatar
Amarie2585
Seasoned Newcomer
1 month ago
Status:
Under Investigation

[PC] Houses replaced with red X/Win Smart App control feature blocking game

updated game today and all of my families and towns are gone, the game loads at start up and the towns when entering to go to houses are gone with giant red X's where the houses and other community lots should be, I have removed my MOD folder repaired the game and deleted the localthumbcache file and still nothing

Edit By crinrict: Adjusted Title

Note from EA_Solaire:

Hello all,

If any of you are still encountering this on the latest game version could you share your Electronic Arts folder? 

You can find this folder under Documents-> Electronic Arts.

If so, please send me a DM with a link to your folder and video. Instructions can be found here: [INFORMATION] How to Send User Files to The Sims 4 Team | EA Forums - 5048472 

Thanks!

39 Comments

  • MsDSweets's avatar
    MsDSweets
    Seasoned Ace
    1 month ago

    Oh Wow!!!   I'm still playing on my WIN10 system.  Will be moving to WIN11 on my new rig in about a week.  Thanks for this.  Will make sure to turn off the smart add blocker.  Thanks again.

  • My username is reflected as: ug08zzrhazt2

     

    When loading the sims 4 it loads perfectly but after creating the sims and to enter the world of choice the houses and buildings are replaced with giant red x within a clear box and sometimes the worlds doesnt open instead i see a white blank screen.

    Not only that but if i try to start i start with no money and i am stuck. I deleted my save data bnecause I thought they were corruptyed and reinstalled the game several times but the issue remains the same.

     

  • ug08zzrhazt2's avatar
    ug08zzrhazt2
    New Spectator
    1 month ago

    Also you start out with $0.00 money so either way youre stuck.

     

  • ug08zzrhazt2's avatar
    ug08zzrhazt2
    New Spectator
    1 month ago

    If you turn it off you cant turn it back on unles you reinstall windows.

  • NyxTheG0AT's avatar
    NyxTheG0AT
    New Spectator
    1 month ago

    mine is also in japnese letters with a question mark. Did you just delete the text and rewrite it as it shows on the game screen before saving? 

  • Bowie07Brooks's avatar
    Bowie07Brooks
    New Spectator
    26 days ago

    This doesn’t work at all. Also I noticed when I log into the game and then I start playing it’s like my sims freeze and then I can’t select other buttons and I can’t even exit out the game without forced exit. Which is the end task 

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