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bluedolphina's avatar
bluedolphina
New Spectator
17 hours ago
Status:
Troubleshooting

Glitched screen can't load past main menu

Since the 'CC fix' update that came after the release of Marketplace, my game refuses to load past the Main Menu. The loading screen to get to the Menu is much longer than it was pre-Marketplace.

And referring to it as "loading" the MM is strong verbiage. The screen is glitched as though someone took a baseball bat to my monitor. I'm unable to interact with the game at all once I've run the program & the glitched MM appears, and the only way to close the program is to shut my entire PC off. 

I tried this with and without my mods & CC folder installed, no dice. 

I tried un-and-reinstalling... even less dice.

I've paid a lotttttt of money over the years for The Sims 4, even pre-ordered the base game way back when, so I'm sincerely hoping this can be resolved/rectified. 

[CM edit - descriptive title]

2 Comments

  • Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

    • Does it work on a new save ?
    • If it's just your save, do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
      • Delete the ones you have
      • Trigger the error again
      • Check if new ones are created 
      • If that is the case, please copy/paste the content here. You can open the file with any text editor.

     

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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