Sim menu pop up interface/object menu interface

Since today's update, when I log on to The Sims 4 and select a family to play, no interface menu appears to give commands when I try to select a sim. The same thing goes for when I select an object. In the menu bar where it shows all your playable sims' faces, it doesn't allow me to switch between different sims, nor will it locate the sim when double-clicking on their head. I've logged on 6 times hoping it is just a loading issue, but it is not. I also keep getting the same notification that "1 or more items have been removed from my Create a Sim, as I am not or the EA account logged in is not the owner."