Sims 4 has been consistently crashing shortly after launching. Sometimes it crashes right in the menu, and other times it crashes within 5 minutes of gameplay. This issue was not present last year around this time, and i could play for hours with mods installed without any crashes. Now, even with no mods and no saves, the game crashes frequently.
Steps Taken So Far:
- All drivers are up to date
- Repaired the game multiple times using the EA App
- Cleared the EA App cache
- Deleted the Sims 4 files in "Documents" multiple times.
- Removed all mods.
- Deleted all save files
- ran "sfc /scannow" and "dism /online /cleanup-image /restorehealth" to repair Windows.
- Reinstalled the game multiple times.
- Ran the game in Windows 8 compatibility mode.
- Disabled the EA App in-game overlay
- set the cpu priority to high for Sims 4
- Tried running the game with DirectX 11.
- Attempted to play entirely offline.
- Deleted and replaced the python37_x64.dll file through repair
Despite these efforts, the game continues to crash. Below is the error message I receive:
Faulting application name: TS4_DX9_x64.exe, version: 1.108.329.1020, timestamp: 0x66a044f0 Faulting module name: python37_x64.dll, version: 3.7.150.1013, timestamp: 0x60905efa Exception code: 0xc0000005 Fault offset: 0x000000000004c371 Faulting process ID: 0x0x1568 Faulting application start time: 0x0x1DADF9685CE8907 Faulting application path: J:\Sims 4\The Sims 4\Game\Bin\TS4_DX9_x64.exe Faulting module path: J:\Sims 4\The Sims 4\Game\Bin\python37_x64.dll Report ID: 89d8f81e-75ea-4f9f-8fc0-6f0aead19418 Faulting package full name: Faulting package-relative application ID:
I Have tried everything I can think of. I would appreciate any assistance in resolving this issue. Thank you!
