Ideas

Sherlock2watson's avatar
Sherlock2watson
Seasoned Newcomer
5 months ago
Status:
Declined

Sims 4 only shows white screen when trying to launch the game from the ea app.

After installing the new October 22 base game update I have been unable to launch the game from the ea app on my pc. Whenever I click on the sims 4 tab on the ea app to play, my screen will flash bla...
crashing
ea app
error code
pc
crinrict's avatar
crinrict
Hero+
5 months ago
Status changed:
New
to
Troubleshooting

Does your game start with DX9 or DX11 (you can tell by the exe name in the task manager).

 

Also you have lots of errors with this: OmenCap.exe .. if you have this software running in the back, try turning it off before playing.

  • Sherlock2watson's avatar
    Sherlock2watson
    Seasoned Newcomer
    5 months ago

    I think it is a dx12. I’m not sure if this helps or not.

    • crinrict's avatar
      crinrict
      Hero+
      5 months ago

      That's just what your computer is capable of. To see what the game uses, open the task manager after you started the game.

      It looks like this is a bit of a techy issue and others in the tech forum have reported similar.

      I'm going to close this and ask you to post in the tech forum:   The Sims 4 Technical Issues - PC | EA Forums 

      There might already be similar threads there.

       

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