Bri423 I've merged your new post with your existing thread. Please keep to one thread while troubleshooting, at least as long as it's in the same general time frame.
Please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email addresss. (You can keep declining until you're asked some security questions instead.) You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available. That's fine for the purposes of this test and can be addressed later.
If the game has the same issues in the new account, please try playing in that account still but in a clean boot. Here's how:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If you see the same issues in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
puzzlezaddict I did that, sims froze again at 2 am sim time. I fast forward the time on the game and kept hitting restart object. Finally, one sim (the one I wasn't trying to reset) reset and worked again. My main sim however, still stuck. Only reset for me to give a task and it disappear and start glitching again. I went into CAS and got out hoping that would work. All it did when I got back into live mode was take away the bottom bar where you see your sims and needs etc. I couldn't click anything except the quit button. I stayed on for 10 minutes to see if it would come back, it in fact did not. :(
