Unable to access and play my sims.

I tried to access my saved sims and a screen popped up saying error with a weird code as well as telling me to restart my game. So, I exited and restarted it. The same thing happened again. So, I deleted my old file and started a new family. Once I attempted to enter the world to place my family it returned back to the residential place menu multiple of times. This is extremely frustrating.   

This is what the code said

The game failed to load. Error Code (123259a6556:d7e4832a).  It is recommended that you relaunch the game.