Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
24 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
MahiT03s's avatar
MahiT03s
New Spectator
23 days ago

So I installed the July 16th, 2025 Hot fix Update. Everything went smoothly until I went into CAS to try out the new Fairy Pack. Went into Gallery to use some tattoos I downloaded from the gallery only to realize only My Gallery is visible. Uninstalled the game and reinstalled it, still gone. Perfect wifi connection and all. Is there a fix to this or is this a known bug? I play on PlayStation 4

infernox_2004's avatar
infernox_2004
New Spectator
21 days ago

I have exacty the same problem, the gallery is gone and i play the ps4 version of the sims 4 on ps5. My Ea account is disconnected every time i restart the game.

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