Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
29 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
Jenn77333's avatar
Jenn77333
Seasoned Newcomer
26 days ago

Anyone else having this issue when you go to collect the new rewards for the sims 4 event? My internet is fine my account is linked to EA so I’m not sure what’s going on. Since this new event has came out I’ve had more trouble with this game than I ever had. Hopefully it’s something else that can be fixed soon. 

dsgonzalez9's avatar
dsgonzalez9
New Spectator
20 days ago

I’m having the same exact issue. Everything is linked and my internet it working fine but when I try to collect my rewards it’s telling me a connection is required. I’m confused at what else to do at this point. 

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