When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
Ideas
I was having the same issue, for weeks now. I fixed it today! I play on Xbox, so the specifics might be a little different, but this is what I did:
- Go into game options in-game, make sure your EA account is connected. I had to accept a new user agreement. Game restarted.
- Still wasn't working, so I went online to ea.com and signed into the website with my Xbox account info.
- Restarted my Xbox, force quit TS4, then opened it again. Now I can claim my items!!
I hope this helps you! I was getting so upset watching the timer count down on the event.
Testing this now! Thank you!
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- EA_Cade12 months ago
Community Manager