[XB/PS] Console crashing

Same here and my Sim family needs me. Send help. 

the way they're handling things is aweful. Not even showing up on the chat to assist us is so unethical. 

i'm literally having the EXACT same problem. it's so frustrating!

It's somewhat recomforting to know I'm not the only one 😅. But the contact with them has been so frustrating. 

I'm having the same issue, haven't been able to get past the loading screen without it crashing for a couple days now

I've deleted and reinstalled the game restarted everything and nothing has worked

I'm frustrated. I'd been playing normally for a while, with the occasional crash that I didn't make a big deal of. But two days ago my game stopped working, always crashing at the same time, before reaching the main menu, error CE-108255-1. I was able to talk to someone on the support chat then, and the guy was nice but he couldn't tell me anything or help me in any way, giving me vague replies and pretty much repeatedly saying "we're looking at it and doing our best." 
Both system and game are fully updated, I've tried all suggested steps that the console gives once the problem occurs, I've uninstalled and installed the game, I backed up and rebooted my console BECAUSE OF ONE GAME ALONE, it took multiple hours, and nothing's changed. And now, to make matters worse, I can't even get someone to help me on the chat, the chat box won't even open, it says my request is number # (I'm not a mathematitian, but I don't think that's a number) and leaves me hanging. I'm feeling helpless.

I've officially tried everything... Just finished rebooting my ps5 and the game still don't open. Crashing at the exact same spot. I've tried excluding It and reinstalling, followed all the suggested steps... Can somebody help me?

I'm kinda having a similar issue myself. The game works all except the Island Living expansion pack. I tried Uninstaller and re download but all the content is showing as locked but it also shows as purchased but gives the error message: "something went wrong " CE-109367-6. Been like this the last 2 days

MarlieChillen​ 

Hey did it work❓

I have them both up to date I just don’t have a hard drive so I can reboot my ps5