[XB/PS] Unable to Save, Error Code: 34 & 21

674.4 MB

Explain it to me nice and slow - naturescapes sound is waking up someone sims in the comments below and you’re “investigating” that issue but several people post they can’t even SAVE THEIR PROGRESS ON CONSOLES & you just don’t care? I’ve spent over $2k on these expansion packs, kits, and stuff packs. We own every single one. We haven’t been able to play in over a week. I’ve lost a file that had 2 YEARS of play progression and a multigenerational sims family - it’s GONE. My daughter’s saves gone. Hours of work into remodeling homes, saved to my library and had to delete them to try something - ANYTHING to get the game to work. There’s no point in playing if we can’t save a game. It began with code 0, then 21, and now it’s 34. Affecting new saves and old saves. I have an Xbox Series X 2TB with 1.5 TB of free space (we only play Sims). My save under our player name has only 30 some MB.  This broke when YOU sent that update last week. Never had this issue before. Diabolical that you’re not even investigating this problem for console players. AND YES OUR GALLERY IS GONE AS WELL & since several console players are having the exact same issue it’s on YOU. I will NOT be buying the next expansion packs.

Accepted the terms and linked ea account as suggested. Played 30 minutes, remodeled a home, went to create a new save file and immediately got error code 21. Last week it was error code 34.

i have an Xbox series X only play sims on it NOTHING ELSE. 2TB with 1.5 TB available space.

its been over TEN DAYS. Are you going to fix this problem? Can’t even play the game if I can’t save progress. You can refund me the over $2k I’ve spent on all of these packs. So annoyed. The lack of response to these issues is also very telling. I will NEVER buy another expansion pack again.

So i’ve been playing on the xbox one for six years now and this is the first time i’ve had the issue of my save deleting itself. While I was playing, I was switching households in manage worlds and when I got into my household I tried to save the game but it gave me an error saying that It couldn’t save. So since i had already saved before I switched households, I decided to restart the game to see if that would fix the problem but it completely deleted the entire save folder. Not really sure what to do right now and i’m a bit frustrated because I’ve worked in the save folder for a long time and I can’t recover it. If someone could help me out that’d be amazing please! 

Hi QueenToriVee​ 

What was the exact error you saw, was it Error Code: 21 or 34? 

If i remember correctly I think it was 34? Not too sure though😞

Yes this also happened to me!! I play on xbox one and sims is the only game i play on it so i still have lots of storage space as well. I hope this issue gets fixed soon and we’re able to recover our lost save! 

It’s BOTH! It was 34 before I “accepted the terms and conditions” and linked my EA account and now it’s error code 21. Like as in right now tomorrow the WHOLE SAVE will be gone when I log back in. I’ve just redone my sims, created a new game, remodeled an entire house saved multiple times just fine. As soon as I start to play and my sim gets pregnant and I go to save ERROR CODE 34 OR 21. BOTH OF THOSE ERROR CODES.

First it started with error code 34. Then I “accepted the terms” and linked my EA account - great the gallery returns occasionally now👍🏼🙄. I’ve deleted my entire library of sims/homes  I’ve created in case one of the files was corrupted. Last night I recreated my sims, moved them into a home, remodeled the entire home, she gets pregnant - I try to save the file and get error code 21. Today the file is GONE. THE GAME IS UNPLAYABLE FOR CONSOLE USERS. Specifically XBox. This is WEEK 3 Of my complaints. Just send me the over $2k I’ve spent on all of these expansion packs, stuff packs, and kits. I’m done. 
I have a brand new series X with 2TB of space and we only play Sims. I have literally nothing saved anymore because I thought it was corrupted somehow. So now I have concluded this was in fact the GOD AWFUL new expansion pack update you all sent. You’re not even addressing it?!?$ there are several posts similar in nature. Fix it or give me my money back. 3 weeks is insane.