[XB/PS] Unable to Save, Error Code: 34 & 21

674.4 MB

Explain it to me nice and slow - naturescapes sound is waking up someone sims in the comments below and you’re “investigating” that issue but several people post they can’t even SAVE THEIR PROGRESS ON CONSOLES & you just don’t care? I’ve spent over $2k on these expansion packs, kits, and stuff packs. We own every single one. We haven’t been able to play in over a week. I’ve lost a file that had 2 YEARS of play progression and a multigenerational sims family - it’s GONE. My daughter’s saves gone. Hours of work into remodeling homes, saved to my library and had to delete them to try something - ANYTHING to get the game to work. There’s no point in playing if we can’t save a game. It began with code 0, then 21, and now it’s 34. Affecting new saves and old saves. I have an Xbox Series X 2TB with 1.5 TB of free space (we only play Sims). My save under our player name has only 30 some MB.  This broke when YOU sent that update last week. Never had this issue before. Diabolical that you’re not even investigating this problem for console players. AND YES OUR GALLERY IS GONE AS WELL & since several console players are having the exact same issue it’s on YOU. I will NOT be buying the next expansion packs.

Accepted the terms and linked ea account as suggested. Played 30 minutes, remodeled a home, went to create a new save file and immediately got error code 21. Last week it was error code 34.

i have an Xbox series X only play sims on it NOTHING ELSE. 2TB with 1.5 TB available space.

its been over TEN DAYS. Are you going to fix this problem? Can’t even play the game if I can’t save progress. You can refund me the over $2k I’ve spent on all of these packs. So annoyed. The lack of response to these issues is also very telling. I will NEVER buy another expansion pack again.