Ideas

aebe5cee8c370928's avatar
aebe5cee8c370928
Seasoned Newcomer
13 days ago
Status:
Under Investigation

[XB/PS] Unable to Save, Error Code: 34 & 21

I’M BEYOND angry. 2 YEARS of a multigenerational family GONE. My save is GONE. And when I try to play those families from my library and start a new game I can’t save them. My daughter’s old saves? Can’t play them. She has 2 saves - one family on each so not big files. I had one save. GONE. This new pack/update RUINED my game. I have EVERY expansion pack, stuff pack, and kit pack. $2k down the drain. THIS IS A HUGE PROBLEM - saves disappearing?!?!? Makes the game UNPLAYABLE. DO SOMETHING

27 Comments

  • Explain it to me nice and slow - naturescapes sound is waking up someone sims in the comments below and you’re “investigating” that issue but several people post they can’t even SAVE THEIR PROGRESS ON CONSOLES & you just don’t care? I’ve spent over $2k on these expansion packs, kits, and stuff packs. We own every single one. We haven’t been able to play in over a week. I’ve lost a file that had 2 YEARS of play progression and a multigenerational sims family - it’s GONE. My daughter’s saves gone. Hours of work into remodeling homes, saved to my library and had to delete them to try something - ANYTHING to get the game to work. There’s no point in playing if we can’t save a game. It began with code 0, then 21, and now it’s 34. Affecting new saves and old saves. I have an Xbox Series X 2TB with 1.5 TB of free space (we only play Sims). My save under our player name has only 30 some MB.  This broke when YOU sent that update last week. Never had this issue before. Diabolical that you’re not even investigating this problem for console players. AND YES OUR GALLERY IS GONE AS WELL & since several console players are having the exact same issue it’s on YOU. I will NOT be buying the next expansion packs.

  • Accepted the terms and linked ea account as suggested. Played 30 minutes, remodeled a home, went to create a new save file and immediately got error code 21. Last week it was error code 34.

    i have an Xbox series X only play sims on it NOTHING ELSE. 2TB with 1.5 TB available space.

    its been over TEN DAYS. Are you going to fix this problem? Can’t even play the game if I can’t save progress. You can refund me the over $2k I’ve spent on all of these packs. So annoyed. The lack of response to these issues is also very telling. I will NEVER buy another expansion pack again.

  • So i’ve been playing on the xbox one for six years now and this is the first time i’ve had the issue of my save deleting itself. While I was playing, I was switching households in manage worlds and when I got into my household I tried to save the game but it gave me an error saying that It couldn’t save. So since i had already saved before I switched households, I decided to restart the game to see if that would fix the problem but it completely deleted the entire save folder. Not really sure what to do right now and i’m a bit frustrated because I’ve worked in the save folder for a long time and I can’t recover it. If someone could help me out that’d be amazing please! 

  • QueenToriVee's avatar
    QueenToriVee
    New Spectator
    2 days ago

    If i remember correctly I think it was 34? Not too sure though😞

  • QueenToriVee's avatar
    QueenToriVee
    New Spectator
    19 hours ago

    Yes this also happened to me!! I play on xbox one and sims is the only game i play on it so i still have lots of storage space as well. I hope this issue gets fixed soon and we’re able to recover our lost save!