Issues with Sim Festival tutorial & Seasonal Tasks
Hey Simmers, Some of you cannot complete the Sim Festival tutorial as there are no Seasonal Tasks in the game. Since the tutorial is incomplete, the pop-up bubble is constantly visible, leading to issues like: - New Packs are not appearing - Buttons like Land Purchase/Expansion' and 'Retire a Sim' are not responding - Appointments not beginning - Issue placing/changing colors of items - Sims unable to leave the house We have prioritized this issue, and the team diligently works to fix it. Please allow us to come back to you with an update within the week.We understand and apologize for the inconvenience. - SimGuruSanah
[Solved] - Seasonal task message stuck on screen
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Poco f3 OS Version Android 11 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Idk What do you expect to see? I don't want to see the message Connection Type Wifi Please select your region Asia Country Bangladesh seasonal task message in the corner doesn't go away , I tried everything but it stays no matter where I go
[Under investigation] - Bonus STS remaining boxes don't add to the Grand Prize
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S10+ OS Version 10 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? open boxes in bonus sweet treat showdown, it won't progress beyond 104 when all swatches are unlocked What do you expect to see? to be able to unlock the grand prize by opening boxes Connection Type Wifi Please select your region Europe Country NL Bonus Sweet Treat Showdown: once all bonus swatches are unlocked the counter stays at 104 and doesn't progress beyond that, the remaining prize boxes don't add to the grand prize basket. this needs to be fixed asap, or people aren't be able to win the bonus swatches of the grand prizes
Eco Workshop - Sims Festival Bug - Seasonal Task
Update: A patch has gone live on the 15th of June which should help players with this. Please update the game asap. 🙂 Hello Simmers, We’re aware of the Sim Festival bug that some players are experiencing where players who have completed the Eco Workshop are given the Season Task ‘Earn 400 Recycle Tokens’. We understand that this Seasonal Task is unachievable for some players. There will be a fix in the next update where this task will not show to players who have completed the Eco Workshop. In the meantime, players who have completed the Eco Workshop will be granted a free skip for this task. To be eligible for the free skip players must submit a support ticket via an In Game with their Player ID and screenshots of their fully upgraded Eco Workshop. Thanks to our community for alerting us to this bug. - The EA TeamUpdate: Player IDs and bug report templates
Hi Simmers, Up until today, our approach to Player IDs here on the forums varied from game to game. While with some we asked for your Player IDs when you reported an issue, we recommended against doing so for some other games. Not all our games work the same way internally, and this is what motivated the differences in the way we have been communicating with you. However, this unaligned approach across our different forums/games has been causing some confusion that we want to prevent going forward. Starting today, when it comes to Player IDs, we are treating all our games the same way across all our forums: we are not going to ask you for your Player ID when you report an issue -we have removed this question from the bug reports template for The Sims Mobile-, and we ask you not to post your Player IDs on the forums in the future. We may still reach out to you via DM with a request for your Player IDs to investigate certain issues, and we still highly recommend you to note down your Player IDs in case you ever need help from us with your games. With The Sims Mobile, if you reinstall the game, restart your save game or make any similar changes, please check your Player ID again. For more information on how to find your Player ID in The Sims Mobile, please click here. Thank you, Mai
How the bug forum works
Welcome to our The Sims Mobile bug forum. What are bugs? Bugs are software errors, which cause the game to behave other than intended. What are not bugs? When the app crashes, get an error or you have trouble installing the app. You can ask your question on the Technical board. When you have a question about the game or you just want to talk with other players you can do so on the Game information board. How to find a bug in the bug forum You can do so by first searching, using the search bar: And have a peek at our list of known bugs, click here to go directly to that list. If you do find the bug you're experiencing, you can press the 'Me too' button and leave a comment. How to make your own bug report If you can't find any bug report on the bug you're experiencing you can make a new bug report. You do this by pressing the big 'New Topic' button on the right side of your screen. When you click this button a form will load. This form asks for information about your Phone, about you, and about what is going on. Make sure to fill in all the fields, including the title and the big field at the bottom. Any screenshots you might have of the problem, are helpful. You can add them by pressing the 'Choose file' button at the bottom of the form you're filling out. How to report a bug in game If you run into a bug, Answers HQ is the best place to report it. 'At Answers HQ, not only EA can see your bug, but other players as well, they might just know a workaround or even a fix. It also gives a good overview of how big the bug is and how many people are affected by it. But you can also report a bug in the game. This is how: You won't get any other notifications after you reported a bug this way. What about your Player ID Since May 2020 the bug report form doesn't ask for a Player ID, you can read all about this change over here: https://answers.ea.com/t5/Bug-Reports/Update-Player-IDs-and-bug-report-templates/m-p/9061013#M15667 However, it could still be someone from EA who contacts you about your Player ID. This is to be able to pull up your game to see the bug in your game. It's always good to keep your Player ID saved somewhere just in case you need it in the future. What happens after reporting the bug on Answers HQ After you report the bug on Answers HQ, someone will have a look at your post. This could be a Hero, a Community Manager, or even a Simguru. Community Managers and SimGurus don't always answer, but they do read the forum to make sure they are aware of everything that's being reported here. It could be there are additional questions before your bug gets added to the bug list. If your issue really seems to be a bug, it will be added to the list of known bugs. This list is to help everyone find reported bugs and check their status easier. If your post really is a bug your post will get a tag in front of the title. These are some tags you might see: [Open] This bug is still present, it's on the bug list. [To test] Just a little reminder for us, we still need to test this before we can add it to the list. [Fixed?] There was an update and this issue might be fixed. [Fixed] The issue was fixed! Yay! [Solved] You or someone else found a solution. [Closed] Nobody replied in a while, so we don't know if this is still an issue. We can always reopen if you do reply! [Collection thread] This issue is bigger and has many different devices, or it's just a collection of little things. [Workaround] A workaround was found, give it a try! [Event] This bug report was about an event, might be fixed, might not be fixed. Hard to test. My post has a solution, but it isn't a solution. In the bug forum, we use the solution as a way to notify a lot of players, it could be we need additional information. It could also be there is a workaround we want you to try. Or there was an update that should fix it, it might not and we want you to check your game. The solution in the bug forums aren't always the solution, it just helps players get notified and a solution stands out from all the other messages. It could also be you're being redirected to EA help. This happens when we think EA help can help you resolve the issue. Or ease your burden while experiencing the bug.
