Issues after Cross Progression is activated on your account? Check here first!
Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platform(s) you play on, whether you had recently linked or unlinked an account, and which platform(s) content seems to be missing. Also please specify which platform was your main. You'll know your account has been migrated once you see a notification in-game similar to the ones below. Note that those who only have one platform linked will not see the second image as there wouldn't be anything to merge, though the account will still be converted to enable Cross Progression going forward. Cross Progression notification: Cross Progression merge notification: For general Cross Progression information, please see our guides below: A Quick Guide to Apex Legends Cross Progression Now that Cross Progression is here: what you need to know You can also join the discussion below if you have other questions or concerns about Cross Progression: Cross Progression Confirmed - Answer HQ (ea.com)
Now that Cross Progression is here: what you need to know
Now that Cross Progression is here: what you need to know Cross Progression is now available for all players. To access cross progression simply log into your Apex account and click through the prompt window. After you have clicked through the window you will then be able to access your Apex account on any platform, simply log into the platform using your EA account. Important Links: Cross progression in Apex Legends™ EA Help - Apex Legends Cross Progression Issues after Cross Progression is activated on your account? Check here first. Commonly Asked Questions: How do I know if I have cross progression? Cross progression has now rolled out to every player in Apex Legends! After receiving the “Cross Progression is now available” screen and clicking through the prompt, you will be able to play your Apex account on any platform. To access your Apex account, login to your desired platform using the same EA Account as your account. I didn’t see the merge account screen when I got the Cross Progression prompt: The merge screen (shown below) will only appear if you have multiple eligible accounts linked to your EA account when Cross progression begins on your account. If you do not see this screen it means you only had one eligible account on your EA account and no merge needed to occur, your account was simply converted to a Cross progression account and is now available to play on different platforms. Not all of my accounts were shown on the account merging screen: Only accounts that were linked to the EA account at the time of receiving Cross progression are eligible to be merged together. There are a few exceptions for accounts that will not be merged: Accounts that are linked to a different EA account Accounts that are banned Secondary accounts that were created after October 26th 2023 I didn’t receive the content (skins,etc) from one of my accounts: Accounts unlinked: If you unlinked your Xbox/PSN/Switch/etc from your EA account, even if you relinked it, it's possible this content would not have been merged across. As warned when you unlink, unlinking your platform from your EA account breaks the connection to your game progress. Relinking does not guarantee the restoration of this connection. Separate EA accounts: If your Apex accounts were linked to different EA accounts the content cannot be merged. Cut-off date- Oct 26, 2023 As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged. Banned Accounts: If your Apex account was banned prior to Cross Progression, then any content on that account was not eligible to be merged. Can I play my account on multiple platforms at the same time? No. Once Cross Progression takes effect, you will only be able to log into the account with one platform at a time. Cross Progression is essentially creating a single profile used across all platforms on the account, so this can only be accessed by one platform at a time. If I have two EA accounts, is there a way to get the progress on both of them merged? No. We cannot merge profiles that are linked to different EA accounts. If I unlink my console or Steam account from one EA account and then link it to a 2nd EA account, will the progress merge on the 2nd account? Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. Cross Progression allows you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account. If you had unlinked a platform to try this out and ended up losing progress as a result, you'll want to re-link that platform to the original EA account to try restoring the progress. I am missing some of my badges: We are aware that certain badges may have been lost during the Cross progression process, we will look at restoring these in the future and release more information about this in the future. I was level 500. My progress reset to 1: In Season 14: Hunted, we increased the level account for all accounts from 500 to 2000, details of this change can be found here. There are now four groups of 500 levels you can progress through. If your account was previously shown at level 500, rather than losing your levelling progress, you have simply moved into the next tier of levelling progression.A Quick Guide to Apex Legends Cross Progression
Hey Legends, With the launch of Apex Legends: Ignite we are excited to be bringing Cross Progression to Apex Legends™. Our team has put together all the most frequently asked questions in the following guide, so please check it out, and if you can't find what you're looking for here, feel free to create a new topic. Important Links: Cross progression in Apex Legends™ EA Help - Apex Legends Cross Progression Issues after Cross Progression is activated on your account? Check here first. Common Questions Answered: I don’t want to use Cross Progression - can I opt out? Starting Cross Progression - how do I start playing with Cross Progression? Starting Cross Progression - How do I play on another platform after Cross Progression? I have two EA accounts - will they get merged? I have two EA accounts - can I combine them? I have two EA accounts - will moving my PSN/Xbox account to my other account work? I have shared my account with a friend/relative - what happens to us? One of my accounts is banned - will that content be merged? Content - what if I have the same content (skin/heirloom/etc) on both of my accounts? Content - how does the merge treat the 500 pack timer? Content - how do unopened Apex packs get handled? I don’t want to use Cross Progression - can I opt out? No, there is no way to opt-out from Cross Progression. Starting Cross Progression - how do I start playing with Cross Progression? We will start rolling out Cross Progression at the beginning of season 19 on October 31st. To ensure a smooth transition, we will roll it out to players in groups. This means you might not get Cross Progression right away at season launch. When your account is ready to Cross Progress, you will see a window when you log into the game. Follow the instructions on these screens and once completed your account will be cross progressed. Starting Cross Progression - How do I play on another platform after Cross Progression? Once your account has gone through the Cross Progression process, you will be able to play your account on any supported platform. To access your account, simply sign in with your EA account to the platform and launch Apex Legends I have two EA accounts - will they get merged? No, only accounts connected to the same EA account will be merged.If you want to tell which accounts you have connected to your EA account you can check your account connections by going to https://myaccount.ea.com/cp-ui/connectaccounts/index and going to connections: I have two EA accounts - can I combine them? No, there is currently no way merge two separate EA accounts together I have two EA accounts - will moving my PSN/Xbox account to my other account transfer my progress or content? No, any progress or content unlocks are tied to your original EA account. By unlinking your account you will lose any progress you have gained on that account. Moving a platform from one EA account to another will provide access to your main EA account content on both platforms, but will not transfer any content from the second EA account. If you have unlinked a platform account mistakenly, relinking the account to the original EA account should restore progress. I have shared my account with a friend/relative - what happens to us? As it's intended for each player to be using their own individual EA account, since account sharing is against the EA User Agreement, both of these accounts will be merged onto the new Cross Progression profile. Since this creates a single profile, this profile can only be signed in and used by one person, on one platform at a time. In this scenario, one person will need to create their own EA account and play using this going forward. One of my accounts is banned - will that content be merged? No, if one of your accounts has a permanent ban on it, the content on it will not be merged onto your new Cross Progression profile. Content - what if I have the same content (skin/heirloom/etc) on both of my accounts? Unfortunately, no refunds will be issued for content acquired multiple times. The content will not appear twice in your inventory. Content - how does the merge treat the 500 pack counter? The 500 Apex Pack counter will not merge. Your counter will be carried over from your highest level account. Content - how do unopened Apex packs get handled? Unopened Apex packs will get merged and be available to open after Cross Progression.[April 2nd] Lost account progress
Under investigation. Accepting as solution for visibility purposes only. Latest UPDATES: April 4th-6th: https://twitter.com/Respawn/status/1776014365843698026 https://twitter.com/Respawn/status/1776414670444015811 https://twitter.com/Respawn/status/1776459874786033804 Hey Legends, Thanks once again for the reports and continued patience while we've been working to get this fixed up. As part of the fix we've rolled back the servers to 9:55am PST on 4/2/2024. Please note that content or progress gained after this time has not currently been restored, but we're still looking into this. Additionally, please note this fix did not address the ongoing missing ranked badges or missing Breakout Challenge progress issues. We're still looking into these situations so feel free to check the linked threads for further updates as we have them. As this is not a Cross Progression specific issue, we'll provide more updates in the main thread below as they become available, thanks for the patience in the meantime. [April 2nd] Lost account progress - Answer HQ (ea.com)
Cross Progression Confirmed - Discussion
All, Cross progression is confirmed for S19. The blog post here has additional details: Cross Progression in Apex Legends™ (ea.com) https://youtu.be/rf8QuG1kbAI Thank you @E9ine_AC for allowing me to add this info below from your post: https://answers.ea.com/t5/General-Discussion/Do-Not-Unlink-Your-EA-Account/m-p/13151068#M242916 IMPORTANT: Do NOT unlink your accounts! @GameAnnouncements Do NOT unlink your account from your original EA account - this will remove all progress. Have two different EA accounts? Do not try to unlink/relink a different Xbox/PSN account - this will remove all progress. Xbox made you use an outlook account to sign up and you have a different EA account now? Do not unlink, your progress is on your old EA account with the outlook e-mail. You will lose all progress if you unlink. Using the same EA account on all platforms: This allows cross-progress between platforms. Wait for the in-game prompt coming in the next days. help.ea.com
Lost my progress and badges on characters due to cross prog
my cross progression finally happened and it affected all my stats and badges on PC on characters i never touched on my main. i lost a recent 20 kill badge and 4k damage on my catalyst and its frustrating as its impossible to get those with the wonderful matchmaking Apex has this season.
Can’t Join a Game/Orientation Match after Cross Progression Merge
Product: Apex Legends Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID/EA Account name? lyonsie321 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. NA Are you using any software with an overlay? No Which Legend were you playing (if applicable)? NA Which Legends were your squad mates using (if applicable)? NA Where did the issue occur? In the lobby (waiting area before the match) Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the Menu(Lobby) What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. My connection dropped during cross progression merge and when I logged back in the issue occurred Did your squad mates also experience the issue? No How many matches had you played in a row before the issue occurred? None When did this happen? (dd.mm.yy hh:mm) 08.11.23 10:30 How often does the bug occur? Every time (100%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? What happens is it prevents me from playing any game. My name and level never appears above my head in lobby and this prevents me from readying up. This leads to a "party not ready" message in the game and prevents me from readying up. The other issue I get is it says I need to complete an orientation match even though I've played apex for years, but even if I wanted to play this game mode it wont let me ready up. These errors are encountered even if I can get past the initial screen in the game where sometimes it prevents me from getting into the game saying my profile is not allowed. What should be happening instead? Normal game function Steps: How can we find the bug ourselves? Drop connection mid cross progression I think, I'm only guessing how it occurred. What happens is it prevents me from playing any game. My name and level never appears above my head in lobby and this prevents me from readying up. This leads to a "party not ready" message in the game and prevents me from readying up. The other issue I get is it says I need to complete an orientation match even though I've played apex for years, but even if I wanted to play this game mode it wont let me ready up. These errors are encountered even if I can get past the initial screen in the game where sometimes it prevents me from getting into the game saying my profile is not allowed. This prevents me from playing any games and as an avid apex player this causing me great upset
