Issues after Cross Progression is activated on your account? Check here first!
Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platform(s) you play on, whether you had recently linked or unlinked an account, and which platform(s) content seems to be missing. Also please specify which platform was your main. You'll know your account has been migrated once you see a notification in-game similar to the ones below. Note that those who only have one platform linked will not see the second image as there wouldn't be anything to merge, though the account will still be converted to enable Cross Progression going forward. Cross Progression notification: Cross Progression merge notification: For general Cross Progression information, please see our guides below: A Quick Guide to Apex Legends Cross Progression Now that Cross Progression is here: what you need to know You can also join the discussion below if you have other questions or concerns about Cross Progression: Cross Progression Confirmed - Answer HQ (ea.com)
Now that Cross Progression is here: what you need to know
Now that Cross Progression is here: what you need to know Cross Progression is now available for all players. To access cross progression simply log into your Apex account and click through the prompt window. After you have clicked through the window you will then be able to access your Apex account on any platform, simply log into the platform using your EA account. Important Links: Cross progression in Apex Legends™ EA Help - Apex Legends Cross Progression Issues after Cross Progression is activated on your account? Check here first. Commonly Asked Questions: How do I know if I have cross progression? Cross progression has now rolled out to every player in Apex Legends! After receiving the “Cross Progression is now available” screen and clicking through the prompt, you will be able to play your Apex account on any platform. To access your Apex account, login to your desired platform using the same EA Account as your account. I didn’t see the merge account screen when I got the Cross Progression prompt: The merge screen (shown below) will only appear if you have multiple eligible accounts linked to your EA account when Cross progression begins on your account. If you do not see this screen it means you only had one eligible account on your EA account and no merge needed to occur, your account was simply converted to a Cross progression account and is now available to play on different platforms. Not all of my accounts were shown on the account merging screen: Only accounts that were linked to the EA account at the time of receiving Cross progression are eligible to be merged together. There are a few exceptions for accounts that will not be merged: Accounts that are linked to a different EA account Accounts that are banned Secondary accounts that were created after October 26th 2023 I didn’t receive the content (skins,etc) from one of my accounts: Accounts unlinked: If you unlinked your Xbox/PSN/Switch/etc from your EA account, even if you relinked it, it's possible this content would not have been merged across. As warned when you unlink, unlinking your platform from your EA account breaks the connection to your game progress. Relinking does not guarantee the restoration of this connection. Separate EA accounts: If your Apex accounts were linked to different EA accounts the content cannot be merged. Cut-off date- Oct 26, 2023 As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged. Banned Accounts: If your Apex account was banned prior to Cross Progression, then any content on that account was not eligible to be merged. Can I play my account on multiple platforms at the same time? No. Once Cross Progression takes effect, you will only be able to log into the account with one platform at a time. Cross Progression is essentially creating a single profile used across all platforms on the account, so this can only be accessed by one platform at a time. If I have two EA accounts, is there a way to get the progress on both of them merged? No. We cannot merge profiles that are linked to different EA accounts. If I unlink my console or Steam account from one EA account and then link it to a 2nd EA account, will the progress merge on the 2nd account? Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. Cross Progression allows you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account. If you had unlinked a platform to try this out and ended up losing progress as a result, you'll want to re-link that platform to the original EA account to try restoring the progress. I am missing some of my badges: We are aware that certain badges may have been lost during the Cross progression process, we will look at restoring these in the future and release more information about this in the future. I was level 500. My progress reset to 1: In Season 14: Hunted, we increased the level account for all accounts from 500 to 2000, details of this change can be found here. There are now four groups of 500 levels you can progress through. If your account was previously shown at level 500, rather than losing your levelling progress, you have simply moved into the next tier of levelling progression.A Quick Guide to Apex Legends Cross Progression
Hey Legends, With the launch of Apex Legends: Ignite we are excited to be bringing Cross Progression to Apex Legends™. Our team has put together all the most frequently asked questions in the following guide, so please check it out, and if you can't find what you're looking for here, feel free to create a new topic. Important Links: Cross progression in Apex Legends™ EA Help - Apex Legends Cross Progression Issues after Cross Progression is activated on your account? Check here first. Common Questions Answered: I don’t want to use Cross Progression - can I opt out? Starting Cross Progression - how do I start playing with Cross Progression? Starting Cross Progression - How do I play on another platform after Cross Progression? I have two EA accounts - will they get merged? I have two EA accounts - can I combine them? I have two EA accounts - will moving my PSN/Xbox account to my other account work? I have shared my account with a friend/relative - what happens to us? One of my accounts is banned - will that content be merged? Content - what if I have the same content (skin/heirloom/etc) on both of my accounts? Content - how does the merge treat the 500 pack timer? Content - how do unopened Apex packs get handled? I don’t want to use Cross Progression - can I opt out? No, there is no way to opt-out from Cross Progression. Starting Cross Progression - how do I start playing with Cross Progression? We will start rolling out Cross Progression at the beginning of season 19 on October 31st. To ensure a smooth transition, we will roll it out to players in groups. This means you might not get Cross Progression right away at season launch. When your account is ready to Cross Progress, you will see a window when you log into the game. Follow the instructions on these screens and once completed your account will be cross progressed. Starting Cross Progression - How do I play on another platform after Cross Progression? Once your account has gone through the Cross Progression process, you will be able to play your account on any supported platform. To access your account, simply sign in with your EA account to the platform and launch Apex Legends I have two EA accounts - will they get merged? No, only accounts connected to the same EA account will be merged.If you want to tell which accounts you have connected to your EA account you can check your account connections by going to https://myaccount.ea.com/cp-ui/connectaccounts/index and going to connections: I have two EA accounts - can I combine them? No, there is currently no way merge two separate EA accounts together I have two EA accounts - will moving my PSN/Xbox account to my other account transfer my progress or content? No, any progress or content unlocks are tied to your original EA account. By unlinking your account you will lose any progress you have gained on that account. Moving a platform from one EA account to another will provide access to your main EA account content on both platforms, but will not transfer any content from the second EA account. If you have unlinked a platform account mistakenly, relinking the account to the original EA account should restore progress. I have shared my account with a friend/relative - what happens to us? As it's intended for each player to be using their own individual EA account, since account sharing is against the EA User Agreement, both of these accounts will be merged onto the new Cross Progression profile. Since this creates a single profile, this profile can only be signed in and used by one person, on one platform at a time. In this scenario, one person will need to create their own EA account and play using this going forward. One of my accounts is banned - will that content be merged? No, if one of your accounts has a permanent ban on it, the content on it will not be merged onto your new Cross Progression profile. Content - what if I have the same content (skin/heirloom/etc) on both of my accounts? Unfortunately, no refunds will be issued for content acquired multiple times. The content will not appear twice in your inventory. Content - how does the merge treat the 500 pack counter? The 500 Apex Pack counter will not merge. Your counter will be carried over from your highest level account. Content - how do unopened Apex packs get handled? Unopened Apex packs will get merged and be available to open after Cross Progression.
How to get help with missing packs, coins, or content in Apex Legends?
Hey Legends, Apex Coins never show up in-game? Missing a Mythic or Heirloom, or packs not where they should be? Read on for more info on how to find or recover missing items in Apex Legends. Please keep in mind that we cannot grant or assist with missing content here on the forums. Not sure where to start? These are your first steps... Check for issues with server status or problems delivering content. We'll typically mention any content delivery issues @Respawn and @EAHelp. Check PlayStation Network and Xbox Live server status pages for any potential alerts or notifications. Remember, if you bought your Apex Coins on the Nintendo Switch™, you can only access them there. Your Wallet for other platforms won’t be visible on the Nintendo Switch™. Progression-related content like accolades, XP/RP, and badges (ranked, 20 bomb/4k damage, etc.) cannot be granted by support. Instead, let us know via bug report. If there aren't any server or content delivery issues, it's time to check your order directly. Close your game fully, then restart to see if your currency changed. If there was no change, your purchase may not have processed. You may need to try again. If it was used, check the Legends, Weapons, and More tabs under the Legend Locker section to see if any items were delivered directly to your collection. Make sure your connected accounts page is showing the right EA account and the correct platforms are linked. If you made the purchase on a platform that's not listed here, you may be signed into the wrong EA account. If you redeemed content from a promo code and it has not appeared, try launching Apex from the EA app. Still missing? If you're missing other kinds of content, check the link below for some additional details and steps for specific situations. If needed, you'll also be able to get in touch with the support team from here to take a look at anything still missing. Find missing Apex Legends™ Packs, items, Legends, or Mythics
[April 2nd] Lost account progress
Under investigation. Accepting as solution for visibility purposes only. Latest UPDATES: April 4th-6th: https://twitter.com/Respawn/status/1776014365843698026 https://twitter.com/Respawn/status/1776414670444015811 https://twitter.com/Respawn/status/1776459874786033804 Hey Legends, Thanks once again for the reports and continued patience while we've been working to get this fixed up. As part of the fix we've rolled back the servers to 9:55am PST on 4/2/2024. Please note that content or progress gained after this time has not currently been restored, but we're still looking into this. Additionally, please note this fix did not address the ongoing missing ranked badges or missing Breakout Challenge progress issues. We're still looking into these situations so feel free to check the linked threads for further updates as we have them. As this is not a Cross Progression specific issue, we'll provide more updates in the main thread below as they become available, thanks for the patience in the meantime. [April 2nd] Lost account progress - Answer HQ (ea.com)
