Trouble with packs through Steam and EA
I recently got a new gaming laptop and was attempting to download the game and all my DLC. I first tried downloading through EA app first and all my DLC purchased through them downloaded just fine but then my Steam purchases said deactivated. So I uninstalled and tried again but downloading on Steam first. Just for it to do the same thing but the opposite packs, so my EA DLC were showing as not installed even though they were. I've tried four or five more times uninstalling and reinstalling but still nothing has given me access to all of my purchased DLC at the same time.
The Sims 4 not available in EA App (Lebanon or Middle East)
Hello everyone, I’m honestly really frustrated and disappointed to be writing this. The Sims 4 has been one of my favorite games for years, and it’s really upsetting to see that I (and apparently many others in Lebanon / the Middle East) can’t even download it anymore. The game shows in my EA App account, but I can't install it. EA Support also confirmed it is not available in my region. It’s really disappointing because this is supposed to be a free game that everyone should be able to access, yet players here are completely locked out for no clear reason. It honestly feels unfair and discouraging as a long-time fan, especially when we’re just trying to enjoy a game that others can access normally. I really hope someone from the EA team sees this and escalates it properly, because this issue is clearly affecting multiple users in this region and needs to be fixed.
Cannot Download Maker Packs from Marketplace
Hey! I recently bought some Maker Packs from the Marketplace, but when I try to download them, it simply does not. The downloading bar appears at 0%, and after a few moments, it says "Download Failed". When I go to the Download Manager, it states "Couldn't Complete Download". It also does not allow me to delete this message. The packs in question are "Reader's Nook", by ValiaSims, and "Rustic Nest", by KKBsMM. I've tried to clear the cache, repair the game, uninstall and reinstall the game - but nothing worked. What can I do?Game Data Incomplete - Downloaded DLC appearing as "Not Owned"
Since the last big updated (and the patch that followed), I have not been able to play any of my save files. At first. the said I needed For Rent, which was already downloaded and none of the neighborhoods were appearing from any of the DLC I purchased. After the patch, it said I need Get to Work, which was already downloaded and none of the neighborhoods were appearing. Please help! I've taken the following steps (multiple times) already: Clearing the cache and repairing Uninstalling and re-installing Sims 4 Uninstalling and re-installing the entire EA app and all purchased games and DLC Uninstalling and re-installing Sims 4 and related DLC to an external hard drive (thought maybe it was a wonky response to a disk space issue) Removing all CC completelyDLCs HELP!!!
I recently switched to a Windows system. I had originally purchased DLCs on both EA and Steam. Now, when I check on EA, it shows that all the DLCs have been successfully downloaded, but the game only has the Steam DLCs. In the game, the EA DLCs are marked as “Owned” but “Not Installed.” What could be causing this???Game can't connect to the internet
Whenever I try to connect to the internet for any reason (accessing the gallery, limited time events, accessing the marketplace), the "attempting to connect" screen just cycles endlessly, and it does not connect. I'm playing on a Windows PC, with my copy of the game accessed through Steam, if that matters. My internet connection is ethernet and has had no issue in other games. This problem has persisted for months. So far I've tried: Restarting the game Restarting the EA App Updating the EA App Restarting my PC Removing my mods and my tray folder Changing background process settings through PowerShell and the services menu and resetting my connection What else could I try?Help with my packs
Good morning. I purchased three expansion packs for The Sims 4 (Snowfall, Wedding Stories, Toddlers) using Paysafecard. The expansion pack folders (EP10, GP11, SP12) are visible in the game files on the hard drive, but the game says in the main menu that the expansion packs are not installed. I've already repaired the game, cleared the EA App cache, and reinstalled the game, but the problem persists. Please check the permissions for these expansion packs on my account.
