Linking PSN
I bought Split Fiction to play with my best friend. Game said I had to make an EA account. I started the process and attempted to link my PSN. It said I couldn’t because there was already a linked EA account under my gamer tag. EA says I’ve been a member since 2025, and the email that comes up under my gamer tag is not an email I’ve ever seen or know about. I don’t think I’ve ever had an EA account or linked it to my PSN, and now I can’t play my game online without it. What do I do? Nothing on the EA page is working.My EA Account Was Hacked
My email account was hacked recently. I’m a PlayStation gamer and whenever I start an EA game, I get a message saying that, since it’s been a while, a verification code has been sent to my email (the hacked one) which I no longer have access to. I contacted EA and the only way to recover the email and use the new one is to verify that the account is mine - however - I keep failing the verification for some reason. The details I give don’t match up - I’m assuming the hack may have caused my details to change - and they refuse to help me further. There’s no other way of recovering my old email and using the new one. I’ve also found out that only one email can be linked to my PSN account - EVER! I’m at a complete loss here. What should I do? EA have basically told me that, unless I pass the verification to recover the old email and delete it, I can basically never play EA games again!
Impossible to get help from customer service
I have been going at this for over 2 weeks now with zero resolve. Let's start with some basics. Why do you not have a customer service phone number? It is unbelievable these days that companies have chosen to get rid of the customer service phone number option. It is a clear indication that you do not want to help your customers. EA is a large company and makes millions of dollars. They can easily afford to have a customer service support line. On April 11th, 2025, I was banned for absolutely no reason. I have not had/played an EA game since It Takes Two came out which was well over a year ago. At that time, I played that game with my sibling and that was it. The ban came as a complete shock to me as I just mentioned, I had not played an EA game for a long time. So, as one would do, I contacted EA and disputed the ban. The response was silly and showed ZERO lack of evidence or support. They did not show ANY information on why the ban was put in place and any specifics to indicate what could be done about it. So, I thought I would simply reply to that email and hope that I would get a more specific answer. Yet now the second email showed the exact same thing. It was clearly a copy and paste job. They say "after careful research" we found this to be accurate with ZERO specifics. That is all they say. This really is quite unbelievable from a company this large. You would think they would have in place a customer service department that gave a crap about you. So, I tried again, and again. Same answer. I had no choice but to contact the BBB. Well, again same answer, yet again. "Contact customer service via their website". It's truly unfortunate this company treats their customers like this. So, the only obvious explanation for this is my account must have been hacked and used to violate these terms. There is a section on their customer service website that says "have you been hacked" contact us. So, I did this. Well, what do you know, SAME REPLY. I think they do not have a department, and it is run by AI. I thought, I would just make a new account and then not have to deal with this anymore. Nope, they do not let you unlink your PSN/Steam accounts so now I cannot even play OTHER EA games forever unless I get an entirely new PSN account and Steam account. I purchased Spit Fiction for $70 and now I cannot play it because it is LINKED to my PSN account on the banned account. So wasted $70 for nothing. Just overall this experience has been very time consuming and rather obnoxious. I have spent most of my morning dealing with this and now spending another 15 minutes to write this. EA, if you are listening, you really should re-examine your customer service department. I can assure you, your company will not last if you continue treating your customers like this.