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sonjtzu's avatar
sonjtzu
New Rookie
9 months ago

Banned without any reason

My account was hacked recently which i got back but the guy who hacked into my account must have used hacks to play, now I'm banned even if I'm not even sure or given a reason as to why i am banned, all my appeals have been declined (8 times) with an automated email from the hopeless TOS team who won't even be clear or give me a reason to why i am banned at all. Any help is appreciated because idk what to do anymore 

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hello. You can submit up to 3 appeals. If they have all been declined, they will not investigate your account further. You would have received an email with the general reason for the ban.

  • sonjtzu's avatar
    sonjtzu
    New Rookie
    9 months ago

    They have not GIVEN ME ANY REASONS!!!! I KEEP GETTING THE SAME AUTOMATED RESPONSE MAN, is this how to help your players?

  • sonjtzu's avatar
    sonjtzu
    New Rookie
    9 months ago

    I've appeal multiple times with proof of my account being hacked but nope, they won't bulge, they won't provide any info, no reason absolutely nothing 

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