What to do if your Apex Legends account got banned or suspended
Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more info. If you have a ban or suspension and you want more info or to appeal, you will need to reach out via EA Help. If you wish to appeal a ban, please take the steps in this article: EA Account locks, bans, and suspensions explainedSolved182KViews54likes1403CommentsWhere is the option to contact live chat support? Does it even still exists?
A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live chat support (Screenshot 1) There is no option to contact live chat there. After that they just closed my case. So I opened a new one where I spesifically stated that I need to contact with live chat support. After waiting for another 2 days thay send me this (Screenshot 2) Link is different now but it literally goes to the same page. The case status is now "whaiting on player". Like what do you want from me? THERE IS NO OPTION to contact live chat. I wrote it in my case. What exactly does your support team not understand? At this point I am not even sure that these cases are beign reviewed by real people. And the fact that I have to wait 2 days for each of these responses... I have all required information to login into my account. This problem isn't coming from my side. Can you provide me an actual support on this matter?Solved120KViews8likes72CommentsNo game modes to select from the main menu - Only News/Upgrade screen
Hi, I have pre-ordered the game weeks ago and have EA play, once I loaded the trial and finally got on it’s only giving me News, learn to play and Upgrade… I already have the full pre-order installed and even when I click upgrade it gives me an error. is anyone having the same issue or am I cooked?Solved29KViews101likes786CommentsMatchmaking send back to Menu
I have the issue where it finds a match, then I get a black screen and then it says Battlefield, and send me back to the Menu, seems like I am able to find a match, but not connect to it, I have tried all different settings allowing the game on the Firewall option, repair/re-installed game files, same issue. I was able to play some matches with the beta, but then I had this same issue, now in launch day, still happening. Anyone has any solutions? See video for reference Thanks !23KViews110likes306CommentsI can't start the match or join to any server!
PC - Steam, 7800X3D, RTX4090, 64GB RAM, WIN10 When I try to start a match or log in to any server, just BATTLEFIELD logo pops up and returns me to the main menu. I got this after yesterday's AWS downtime, I didn't have any problems with the game before. Please fix it!19KViews80likes76CommentsSomeone made an account under the email I'm using for said account?
So I got an email saying someone had made, and verified, this account using my current email address, naturally I made sure to change the password to this account and all its information, but... I don't understand the motive? Were they waiting for me to log in so they could get my details on the off chance I didn't change the password? To be clear, I did not make this account, it was made using my email and I'm just trying to stay logged in till I know what's going on. I'm not sure what to do about it, are there any other security measures I should be taking here? It's not like they had access to my payment methods or anything, I'm really baffled and concerned. I also changed the password for my email of course, it did scare me that they managed to verify the account somehow, but there's no new logins detected on gmail so I have no idea what's going on. Also if it matters, the email address I received all this info from was mailto:EA@e.ea.com, I wasn't sure if it was legit so I made sure to only log into the website itself, wasn't gonna risk falling for a phishing scam. So yeah, any advice? Should I be worried, should I be doing something else? I appreciate any and all help.16KViews15likes61CommentsThis software cannot be used simultaneously with the game: interception
I get the error in the title. I can't log in to the game. I searched the forums but I couldn't find the error solution. I play the game from Steam and I have about 500 hours. I can't log in since last night.Solved16KViews0likes44Comments