Error 500
I have been dealing with this for days, I've tried everything including uninstalling all everything including my games and the app.... still as soon as I re install and open the app BOOM error 500! I'm on a MacBook, I'm furious I'm on bedrest for the rest of the month and just want to play the sims....
EA app Can't Connect to Servers
I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files with the app recovery program and even resetting my internet modem. Do you have any other solutions guys, if so please share, thanks. CM edit: edited title for clarity.
[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary
Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before). If you are experiencing this issue, please ensure the following: Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), we've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to). Check your Order History - Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account. Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona). If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue. If the problem persists, please reply to this thread with the following information: Your EA ID/Username, The names of the missing games (please just name a handful), The date when this issue first started, Your current EA app version (find out here), Your EA app Error Reporter ID (provide it in this thread). Thank you for your cooperation.
ea wont let me sign in because IP address has changed?
Everytime i try and sign in with my apple log in, it will direct me to your website to confirm it is me - and then tells me to go back to the EA app "all good" click the EA app, and it wont let me go further becauase it is saying my IP has changed?? I have spent so much money on my account this is ridiculous.How to fix Error Code EC:10000 or EC:10500 in EA app?
Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below: EC:10000 "Something went wrong - There is a problem with your account" EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." ❗Troubleshooting the error❗ Please click on 'Spoiler' to reveal the steps: ❗Still experiencing the problem?❗ To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info) ❗Please Remember❗ This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here.[INFO REQUEST] "Service Limitations Apply" Error In EA app Or Online
Hi everyone, Over the past week, we’ve seen a small uptick in reports from players encountering a “Service Limitations Apply” error in the EA app on PC and Mac. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account. To help us investigate and hopefully resolve this for those affected, please share the following information in your reply: Your region/country of residence Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions") Are you using a VPN? If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again. Your EA app Error Reporter ID You can generate this from the EA app and post it here in the thread. See [INFO/GUIDE] Index - Troubleshooting the EA app. Once we have these details, we can investigate the issue further and try to identify its cause. Thanks for your help!
