Product: STAR WARS Jedi: SurvivorPlatform:Steam-PCSummarize your bug Steam remote play not connecting video after the latest update to the EA appHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try running the game on steam remote play on a client of your choosingWhat happens when the bug occurs? Steam remote play does not connect to video, just sits at the splash tile screen with the blue circle at the bottom right hand cornerWhat do you expect to see? The game video to be streamed to the remote device like before this latest updateFix this, the game was running fine remotely before this update!

@EA_Illium You really aren't getting the message here or listening to your customers. I've worked in the helpdesk field and software engineering and repeatedly asking for our information is not helpful nor will it be helpful in resolving the issue because this is not a crash or an issue with our machines. Also asking for the DxDiag again really means you weren't listening, as @cj_art said this is not a hardware or diver issue because it involves the interaction of your software and Steam Remote Play most notably to the a Steam Deck which does not have DxDiag.This is widely reported and easy to replicate anyone at EA should be able to do it. Here are the steps1. Have a PC with Steam and Jedi Survivor 2. Have another device like a Steam Deck, another PC, an Nvidia Shield with Steam Remote Play app, anything that can stream a game from Steam3. Tell the other device, like the Steam Deck to stream Survivor from your PC4. Watch the Steam Deck start loading the game, hear the audio from the game but never get past the loading window on the Steam Deck.5. See that Survivor as successfully launched on the PC and is optimizing files, again why can't that be cached?Since you insist on the useless information rather than reporting the issue to your team for them to replicate herePlatform (or client): SteamEA ID (PSN ID/Gamertag): evilhamsterdadAre you getting an error message? No see aboveIf possible, share a Screenshot or Clip... Here's a link to a video of the issue https://photos.app.goo.gl/9CJKigG8XgJAca5B9If on PC, please share a DxDiag file and an EA app Error ID Number Attached DxDiag.txt

Illium, this is not a simple Remote Play feature issue. The EA Desktop App update on 2024/01/16, version (13.104.0.5617) broke Steam Integration. In-Game Achievement notifications are affected. For those who have retained the 2024/01/09 version (13.96.0.5609), it is possible to revert back and restore functionality. Personally, I don't have the old version in either my Program Files folder, nor in my Previous Versions/Shadow Copies to revert to. As I performed a clean install of the EA Desktop app to attempt to resolve the issue. It seems to only affect Jedi: Survivor at the moment, but it does seem to be something that occurred as a direct result of the EA Desktop App updating, which indicates there is nothing Steam can do to resolve the issue. For the moment there is a work-around which is to add the EA Desktop App as a "Non-Steam Game" to Steam, and if the EA Desktop App is not running in the background, then launching it through Steam should restore the Steam integrations. However, we still cannot launch Jedi: Survivor from Steam directly, as it must be launched through the EA Desktop App. This is extremely clunky, and a poor experience.

There is a workaround of adding EAdesktop.exe as a non steam game in your library. For me this appeared to not work at first but after restarting my PC it worked. The steps that worked for me are this:Add as a non steam game the EADesktop.exe file to your steam library (should be in your program files in the C drive)Restart your PCStart up Steam deck, go to the newly added EADestop.exe in library. Don't stream yetOn your host PC make sure the EA App and the EA background service are closed (kill them in task manager)Stream EADesktop.exe from your deck.Now on the host PC, start jedi survivor from your steam library (this is what works for me, if I start it from the EA app it does not launch for some reason)The game stream should appear as expected on your client monitor and audio. Hopefully!Like I said, these steps are what are currently working for me. Hopefully it also works for you!

I'm having this same exact issue. I've played Jedi Survivor around 40 hours exclusively through steam remote play to my steam deck and now has stopped working. The game launches on my pc and when I stream to my steam deck it gets stuck on the splash loading screen with the blue loading circle at the bottom right. I can hear the game audio playing through my steam deck, it just never comes off the loading screen.*Edited to say that every other steam game in my library is able to be streamed using remote play to steam deck with no issue. Seems to only be Jedi Survivor, leading me to believe it is not a Valve/Steam issue.

Jedi Survivor not Connecting video on Steam Remote Play

25 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @poindexter144

We don't have much control for issues with the Steam Remote play features, I would recommend trying the steps suggested by Vavlve here.
mrpolack89
2 years ago
same here! it stuck on the loading screen from remote, works fine with all the other games!
cj_art
2 years ago
Illium, this is not a simple Remote Play feature issue.
The EA Desktop App update on 2024/01/16, version (13.104.0.5617) broke Steam Integration. In-Game Achievement notifications are affected.
For those who have retained the 2024/01/09 version (13.96.0.5609), it is possible to revert back and restore functionality. Personally, I don't have the old version in either my Program Files folder, nor in my Previous Versions/Shadow Copies to revert to. As I performed a clean install of the EA Desktop app to attempt to resolve the issue.
It seems to only affect Jedi: Survivor at the moment, but it does seem to be something that occurred as a direct result of the EA Desktop App updating, which indicates there is nothing Steam can do to resolve the issue.
For the moment there is a work-around which is to add the EA Desktop App as a "Non-Steam Game" to Steam, and if the EA Desktop App is not running in the background, then launching it through Steam should restore the Steam integrations. However, we still cannot launch Jedi: Survivor from Steam directly, as it must be launched through the EA Desktop App. This is extremely clunky, and a poor experience.
EA_Illium
EA Staff (Retired)
2 years ago
[Asking for information]

Hey Everyone,

Would it be possible to get a bit more information regarding this?

Platform (or client):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Hey @cj_art Thanks for the additional information!

Cheers!
cj_art
2 years ago
Platform (or client): Steam
EA ID (PSN ID/Gamertag): I don't use a PSN ID or Gamertag for my EA ID.
Are you getting an error message?: No.
If possible, share a Screenshot or Clip...: I can't screenshot the Steam Overlay, if it doesn't show up.
If on PC, please share a DXDiag file and an EA app Error ID Number: There is no error. This is not a hardware, driver, or DirectX issue.
Is it really necessary for me to record a video of myself launching the game on Steam, and then hitting "Shift+Tab" to prove that nothing happens?
Is it necessary to record a video of myself trying to run Jedi: Survivor on two devices simultaneously, by starting it on a Desktop PC, and then clicking "Connect" on a Steam Deck or other Steam Remote Play compatible device?
Will I also need to track down a copy of the old EA Desktop App from 2024/01/09 and repeat those recordings to prove that the issue worked before the 2024/01/16 update?
YungTangle
2 years ago
I'm having this same exact issue. I've played Jedi Survivor around 40 hours exclusively through steam remote play to my steam deck and now has stopped working. The game launches on my pc and when I stream to my steam deck it gets stuck on the splash loading screen with the blue loading circle at the bottom right. I can hear the game audio playing through my steam deck, it just never comes off the loading screen.
*Edited to say that every other steam game in my library is able to be streamed using remote play to steam deck with no issue. Seems to only be Jedi Survivor, leading me to believe it is not a Valve/Steam issue.
poindexter144
2 years ago
There is a workaround of adding EAdesktop.exe as a non steam game in your library. For me this appeared to not work at first but after restarting my PC it worked. The steps that worked for me are this:
Add as a non steam game the EADesktop.exe file to your steam library (should be in your program files in the C drive)
Restart your PC
Start up Steam deck, go to the newly added EADestop.exe in library. Don't stream yet
On your host PC make sure the EA App and the EA background service are closed (kill them in task manager)
Stream EADesktop.exe from your deck.
Now on the host PC, start jedi survivor from your steam library (this is what works for me, if I start it from the EA app it does not launch for some reason)
The game stream should appear as expected on your client monitor and audio. Hopefully!
Like I said, these steps are what are currently working for me. Hopefully it also works for you!
EA_Illium
EA Staff (Retired)
2 years ago
Hey @cj_art

To confirm what is your EA ID?

Also, would it be possible to get a DxDiag file and an EA app Error ID Number?
EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone

If you have not already please let us know the following:

Platform (or client):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!
cj_art
2 years ago
cj_art is my EA ID, correct? Otherwise could you provide a link to instructions for finding my EA ID? I'm fairly certain this account existed before Origin and the EA Desktop app.
Can I provide both a DxDiag file and an EA App Error ID Number?
No I cannot provide both. There is no EA App Error ID Number. What is your technical support system so broken that a bug without an error cannot be reported?