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Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

Re: SIMS 4 Causing MAC to restart at random points

@jadebyers

That's your Mac having a Kernel Panic which is not good. It can sometimes indicate a failing component on the logic board or it could just be a bunch of conflictions and OS problems. You should back up your Mac now, just in case. Are you running any clean up apps like MacKeeper?

If no hardware errors come up boot into the recovery partition: Turn off your Mac then hold down CMD and R and turn it back on again. Keep the keys held down until the Apple logo appears. Once it's booted choose Disk Utility and check and repair the hard drive and permissions. You can reinstall the operating system from here too. It shouldn't wipe anything, it just reinstalls over the top, replacing any core files you may have deleted/altered etc.

It would definitely be worth making an appointment at your local Apple Store or Apple Premium Reseller (APR) and have them check over your Mac. This service is free at Apple stores and APRs, you should not have to pay for it. They can run a more thorough diagnostic called AST over your machine.

Let me know how you get on or if you need further help 🙂

4 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Could this be caused by a simple USB mouse being used?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 years ago

    Yep, possibly, unplug it and see. My further instructions were worst case scenario 🙂

  • briejuliet's avatar
    briejuliet
    6 years ago

    I am having a Similar issue, but the game wont even boot it just crashes my computer. 

    I run many other programs and they all run flawlessly. I've re-installed and done everything mentioned. Uninstalled Original and all the files. Not sure what is going on. 

    Mac Pro (Late 2013) 

    3.7 GHz Quad-Core Intel Xeon E5

    12 GB 1866 MHz DDR3

    AMD FirePro D300 2 GB

    Anonymous UUID: 0B676D0C-74F8-9672-73F5-9C9888A2ACD6

    Wed Nov 27 19:44:47 2019

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff800cb6e339): Kernel trap at 0xffffff7f8f65bf2d, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff8050f6b000, CR3: 0x00000000212dc000, CR4: 0x00000000001626e0
    RAX: 0x00000000000046a0, RBX: 0x00000000000046a0, RCX: 0x0000000000000020, RDX: 0x000000000000002a
    RSP: 0xffffff8dc69cbc80, RBP: 0xffffff8dc69cbce0, RSI: 0x00000000000cf33e, RDI: 0xffffff8dce362cc1
    R8: 0x000000000000000a, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0x0000000000000000
    R12: 0xffffff8050f59580, R13: 0xffffff8dc69cbdc0, R14: 0xffffff8dc69cbdd4, R15: 0x0000000000000000
    RFL: 0x0000000000010287, RIP: 0xffffff7f8f65bf2d, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0xffffff8050f6b000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 1

    Backtrace (CPU 2), Frame : Return Address
    0xffffff8dc69cb730 : 0xffffff800ca4f606
    0xffffff8dc69cb780 : 0xffffff800cb7c654
    0xffffff8dc69cb7c0 : 0xffffff800cb6e149
    0xffffff8dc69cb840 : 0xffffff800ca01120
    0xffffff8dc69cb860 : 0xffffff800ca4f03c
    0xffffff8dc69cb990 : 0xffffff800ca4edbc
    0xffffff8dc69cb9f0 : 0xffffff800cb6e339
    0xffffff8dc69cbb70 : 0xffffff800ca01120
    0xffffff8dc69cbb90 : 0xffffff7f8f65bf2d
    0xffffff8dc69cbce0 : 0xffffff7f8f65ba8b
    0xffffff8dc69cbd60 : 0xffffff7f8f659c64
    0xffffff8dc69cbda0 : 0xffffff7f8f65b42e
    0xffffff8dc69cbe00 : 0xffffff7f8f5b2873
    0xffffff8dc69cbe50 : 0xffffff7f8f5bc473
    0xffffff8dc69cbe90 : 0xffffff7f8f5bbc7d
    0xffffff8dc69cbed0 : 0xffffff800d090925
    0xffffff8dc69cbf30 : 0xffffff800d08f132
    0xffffff8dc69cbf70 : 0xffffff800d08e76c
    0xffffff8dc69cbfa0 : 0xffffff800ca004f7
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(376.6)[5F8F39B4-41AB-3263-9867-D0FAF9BBD2AE]@0xffffff7f8f5af000->0xffffff7f8f644fff
    dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[498548AE-30A0-36C6-92F7-1714D01C0A98]@0xffffff7f8da30000
    dependency: com.apple.iokit.IOSurface(209.2.2)[AE58720D-7079-388F-AD95-FD2366F98F8D]@0xffffff7f8f593000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff7f8d294000
    dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@0xffffff7f8da6a000
    com.apple.kext.AMDRadeonX4000(1.6)[1069DE07-9A4D-3E0D-8664-1906A6A08124]@0xffffff7f8f655000->0xffffff7f8fed7fff
    dependency: com.apple.iokit.IOSurface(209.2.2)[AE58720D-7079-388F-AD95-FD2366F98F8D]@0xffffff7f8f593000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff7f8d294000
    dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@0xffffff7f8da6a000
    dependency: com.apple.iokit.IOAcceleratorFamily2(376.6)[5F8F39B4-41AB-3263-9867-D0FAF9BBD2AE]@0xffffff7f8f5af000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    17D47

    Kernel version:
    Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64
    Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C
    Kernel slide: 0x000000000c600000
    Kernel text base: 0xffffff800c800000
    __HIB text base: 0xffffff800c700000
    System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

    System uptime in nanoseconds: 253958036062
    last loaded kext at 245632382231: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8dac3000, size 69632)
    loaded kexts:
    com.paragon-software.filesystems.ntfs 288.2.14
    com.apple.filesystems.msdosfs 1.10
    com.apple.driver.AppleUSBTopCaseDriver 127
    com.apple.driver.AppleTopCaseHIDEventDriver 127
    com.apple.driver.AudioAUUC 1.70
    com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
    com.apple.driver.ApplePlatformEnabler 2.7.0d0
    com.apple.driver.AGPM 110.23.30
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleHDAHardwareConfigDriver 280.12
    com.apple.driver.AppleUpstreamUserClient 3.6.4
    com.apple.driver.AppleMCCSControl 1.5.3
    com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
    com.apple.driver.AppleHDA 280.12
    com.apple.AGDCPluginDisplayMetrics 3.16.2
    com.apple.kext.AMDFramebuffer 1.6.0
    com.apple.driver.AppleHV 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDRadeonX4000 1.6.0
    com.apple.driver.pmtelemetry 1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.eficheck 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.kext.AMD7000Controller 1.6.0
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleMGPUPowerControl 3.16.21
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleIntelMCEReporter 107
    com.apple.driver.AppleThunderboltIP 3.1.1
    com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2
    com.apple.filesystems.apfs 748.41.3
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.filesystems.hfs.kext 407.30.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.driver.AirPort.BrcmNIC 1220.28.1a3
    com.apple.iokit.AppleBCM5701Ethernet 10.3.1
    com.apple.driver.AppleAHCIPort 329
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
    com.apple.nke.applicationfirewall 183
    com.apple.security.TMSafetyNet 8
    com.apple.security.quarantine 3
    com.apple.IOBufferCopyEngineTest 1
    com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
    com.apple.driver.AppleHIDKeyboard 203
    com.apple.driver.AppleActuatorDriver 1204.13
    com.apple.driver.AppleMultitouchDriver 1204.13
    com.apple.driver.AppleInputDeviceSupport 1201.8
    com.apple.driver.AppleHSBluetoothDriver 127
    com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
    com.apple.iokit.IOSerialFamily 11
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleSMBusController 1.0.18d1
    com.apple.driver.DspFuncLib 280.12
    com.apple.kext.OSvKernDSPLib 526
    com.apple.driver.AppleSSE 1.0
    com.apple.iokit.IOAcceleratorFamily2 376.6
    com.apple.iokit.IOSurface 209.2.2
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.AppleGPUWrangler 3.16.2
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.kext.AMDSupport 1.6.0
    com.apple.AppleGraphicsDeviceControl 3.16.21
    com.apple.driver.AppleHDAController 280.12
    com.apple.iokit.IOHDAFamily 280.12
    com.apple.iokit.IOAudioFamily 206.5
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleGraphicsControl 3.16.21
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 517.22
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.kext.AMDRadeonX4000HWServices 1.6.0
    com.apple.iokit.IOGraphicsFamily 517.22
    com.apple.driver.AppleThunderboltEDMSink 4.1.2
    com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
    com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
    com.apple.iokit.IOBluetoothFamily 6.0.2f2
    com.apple.driver.usb.IOUSBHostHIDDevice 1.2
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
    com.apple.driver.usb.AppleUSBHub 1.2
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
    com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
    com.apple.driver.AppleXsanScheme 3
    com.apple.iokit.IOAHCIBlockStorage 301.40.2
    com.apple.driver.AppleThunderboltNHI 4.5.6
    com.apple.iokit.IOThunderboltFamily 6.6.3
    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.driver.usb.AppleUSBXHCI 1.2
    com.apple.driver.AppleUSBMergeNub 900.4.1
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.usb.AppleUSBEHCIPCI 1.2
    com.apple.driver.usb.AppleUSBEHCI 1.2
    com.apple.iokit.IOAHCIFamily 288
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.iokit.IOBufferCopyEngineFamily 1
    com.apple.driver.DiskImages 480.30.2
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleUSBTDM 439.30.4
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.IOUSBMassStorageDriver 140.30.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.IOSlaveProcessor 1
    com.apple.iokit.IOReportFamily 31
    com.apple.iokit.IOTimeSyncFamily 650.5
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.driver.AppleACPIPlatform 6.1
    com.apple.driver.AppleSMCRTC 1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 1.0

    EOF
    Model: MacPro6,1, BootROM MP61.0120.B00, 4 processors, Quad-Core Intel Xeon E5, 3.7 GHz, 12 GB, SMC 2.20f18
    Graphics: AMD FirePro D300, AMD FirePro D300, PCIe, 2 GB
    Graphics: AMD FirePro D300, AMD FirePro D300, PCIe, 2 GB
    Memory Module: DIMM1, 4 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x394A53463531323732415A2D314739453220
    Memory Module: DIMM2, 4 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x394A53463531323732415A2D314739453220
    Memory Module: DIMM3, 4 GB, DDR3 ECC, 1866 MHz, 0x802C, 0x394A53463531323732415A2D314739453220
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
    Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet 2, Ethernet, en1
    PCI Card: AMD FirePro D300, Display Controller, Slot-1
    PCI Card: AMD FirePro D300, Display Controller, Slot-2
    Serial ATA Device: APPLE SSD SM0256G, 251 GB
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 3.0 Bus
    USB Device: Rugged Mini USB3
    USB Device: Magic Keyboard
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @briejuliet 

    "Mac OS version: 17D47" From a quick search that's coming up as High Sierra 10.13.3. Can you upgrade to 10.13.6?

    Could you also open the Config.log file in the Sims 4 folder. Near the top there's a graphics info section:

    === Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          macOS Metal driver, Version: 0.0.0.0
Driver version:  0
Monitor:         00000000
Texture memory:  4096MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    0
Opt. features:   +d24s8
    Could you copy and paste all your info like mine above?

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