Forum Discussion

Re: My Sims 4 cats and dogs won't install?

@Gleeek4Lif  You can run the Origin reset tool for macs, and then disable Origin in-game.  It might also help to uninstall the pack, run the reset tool, and then try installing again.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

The other potentially easy solution is to drag your entire TS4 game folder out of Documents and onto your desktop.  When you launch the game again, a clean folder will spawn with no content.  If the pet options are all available when you use this clean folder (play around with the various options to make sure), you can move your existing saves and other content into the new folder from the old one.

If none of this fixes your problem, please post back here with your computer's specs:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624#M4

2 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thank you so much @puzzlezaddict!! I will try this now, I had to update my OSX setting on my whole mac, as I had been putting off updates for ages! I reinstalled the game again and am about to try if it works now with what you said!!

  • Anonymous's avatar
    Anonymous
    7 years ago
    It WORKED!! My game is FIXED!! THANK YOU SO MUCH!!!