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- Anonymous7 years ago
I can add sims to the gallery, I can not get things from the gallery though, and I took out my mods folder but it still is happening.
@YoshiinoYoshi If you remove your entire TS4 game folder from Documents and launch the game, thereby spawning a clean folder, can you download gallery items into this new folder? If your own files don't work, try downloading someone else's, just to make sure there isn't a problem with your uploads specifically.
After that, the standard advice applies: Run the Origin reset tool for mac and generate another clean folder. If you can get things to function with a new folder, you can always move your existing files into it from your old game folder.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
By the way, when you originally removed your TS4 folder (when you got the game to work), what did you do with it? As long as you didn't delete it, you should still have all your old files, and you can move them into a clean folder as well.
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