Hero (Retired)

Re: Sims 4 ERROR CE-34878-0?

@lynnvalero

Other people have had the same problem with other games.

Here's an answer from EA_Darko when someone had this problem with another game!

https://answers.ea.com/t5/Technical-Issues/Error-code-CE-34878-0-PS4/m-p/6380366/highlight/true#M4805

Spoiler

Restart your console:

Turn off your console and then turn it back on.

Make sure your game software is up to date:

Go to the PlayStation home screen.
Highlight the game you're playing and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
1. Press and hold the PlayStation button on your controller.
2. Select "Turn Off PS4".
3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
4. Restart the PlayStation 4.

Uninstall/reinstall your game:

So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error.

Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Reinstall the original hard drive:

This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console.

If none of these steps have helped, you should reach out to PlayStation Support.

Restart your console:Turn off your console and then turn it back on.Make sure your game software is up to date:Go to the PlayStation home screen. Highlight the game you're playing and press the Options button on your controller.Select "Check For Update" and install any updates that are available.Make sure your PS4's system software has the most recent update:Select Settings at the top of the PlayStation home screen.Choose "System Software Update" and allow any system updates to install.Reboot your PlayStation 4.Clear your PS4's cache:The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. Press and hold the PlayStation button on your controller. Select "Turn Off PS4". Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.Restart the PlayStation 4. Uninstall/reinstall your game: So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error. Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.Reinstall the original hard drive:This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console. If none of these steps have helped, you should reach out to PlayStation Support.

9 Replies

lynnvalero
8 years ago
Thanks for the help I have already done all of those things suggested and I'm still having the same issue... sadly ... now every time I turn on my game and open a household it crashes it makes me very sad because I have purchased all the DLC for this game spending that type of money on something that I'm so excited about and it does not work properly really upsets me.
Anonymous
8 years ago
Same here. Tried all the quick fixes nothing. It crashes it's not my ps4 all other games run great
Anonymous
7 years ago
Did the issue get solved for you yet?? I have this problem rigjt now
WarrenKWoodhouse
New Scout
7 years ago
Same issue still persists. It happens when My Library becomes to full, which is annoying. I highly recommend that EA sets up some sort of tool for sending our creations directly to The Sims Official Website so that our creations from console reach the community and vice versa. This should resolve the issue you’re having. Another recommendation is that EA should check their framework, make additional fixes.
Highly recommend full reinstall of game. Bare in mind that all save data including My Library should be backed up prior to this attempt as mentioned above.
Ive also included glitches and issues in videos on my YouTube Channel should this count as evidence of what needs to be done. Videos uploaded at time issues persisted. Recent loading and crash issues have occurred during recent PS4 Patch. According to other users in the forums on The Sims Official Website, the console issues only seem to effect PS4 users such as myself. They don’t effect XBOX ONE users.
My glitch videos are found at http://youtube.com/playlist?list=PLdSVyIXfBubKDNuYDtGKAvXhHCjmpkrzb
JULIANALTMANN01
7 years ago
Have you already found a way to fix this? Because I have the same problem too and I don’t know what to do
SimGuruJoystick
EA Staff
7 years ago
Hi there!

The error is a PS4 error to say that the software crashed.

Below are some ideas on how to fix the problem

Restart your console:

Turn off your console and then turn it back on.

Make sure your game software is up to date:

Go to the PlayStation home screen.

Highlight the game you're playing and press the Options button on your controller.

Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.

Choose "System Software Update" and allow any system updates to install.

Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.

Press and hold the PlayStation button on your controller.

Select "Turn Off PS4".

Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.

Restart the PlayStation 4.

Uninstall/reinstall your game:

So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error.

Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.

OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Reinstall the original hard drive:

This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console.

If none of these steps have helped, you should reach out to PlayStation Support.
LiquidSydonai
6 years ago
Has there been any development on this issue since May 2019? I can see from the forums that this isn't new or isolated and that most people (myself included) have followed your troubleshooting instructions and it hasn't eliminated the frequent occurrence of this error message. Indeed, I've personally even purchased an entirely new playstation in an attempt to resolve this issue, with no success. We understand that the error code is a PS4 error but as your loyal and heavily invested customers we still expect you to either identify and fix the problem with your software internally, or work with Sony to resolve the issue. To that end, I would simply like to know if EA is actively looking into this and if your company knows when a patch will be released to resolve this issue.
SimGuruJoystick
EA Staff
6 years ago
Hi there!

@LiquidSydonai

The PS4 "ERROR CE-34878-0" code is a general error indicating that the game you are currently playing has crashed. For us to investigate the issue we would need more information what you were doing when the crash occurred with best steps to reproduce the issue. Since there are numerous ways games can crash there is not just one patch that fixes that specific error code directly.

Below is a link to our community bug report that you can submit that has information on how to submit a bug for us to investigate with information on how to provide videos and save files.

https://docs.google.com/forms/d/e/1FAIpQLSfmGBSvKURn9Ew6FLZDXs3cgAjYUGgkqMWbpvehGHmK4CX_ow/viewform

Also, if you do come across a crash issue on PS4 when you get the option of sending a crash report please add a description (ie: BUILD MODE) that we can identify your specific crash. Please add that information to the bug report as well.

Thanks!
EA_Lanna
Community Manager
6 years ago
Hi folks,

I'll lock this thread here to limit necroposting. Please check out the thread: [PS4] Game crashing after December update as it's a more current thread with more relevant, up-to-date advice and troubleshooting.

Thanks,

EA_Lanna