Re: Games Freezing and Bright Red Screen

Hi, @Bluebellflora 

Thank you for your reply. Below are the details for my Mac;

• Version: 10.14.6
• iMac (Retina 4K, 21.5 Inch, 2019)
• Processor: 3.6 GHz Intel Core i3
• Memory: 8 GB 2400MHz DDR4
• Graphics: RadeonPro 555X 2 GB

I am playing normal version of the game, do not run any type of antivirus, I have removed all CC and I don't see a repair game option when I right click the game.

Hope this information can help. Would it be worth a try to completely uninstall the game as well as origin and re-install everything from the beginning?

Thank you for your help 🙂

@beccaanne99 

Thanks 🙂 but please remove your serial number from your post, that is not needed.

It's an odd glitch, I'm thinking it may be a hardware issue with your AMD GPU but it could also be a simple driver issue or something gone awry in the installation, doubtful though. Try this super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815

Maybe updating to 10.15 Catalina would help if it is a Mac OS driver issue but you would not then be able to run any 32-bit apps if you have any installed.

@Bluebellflora 

Hello, I followed the instructions on the link you provided, I won't be sure if the red screen will stop but I still have the black square over where my build was. I am going to see whether I need to update to 10.15 Catalina or not. I am also going to try uninstalling it and re-installing it to see if that helps anything :/

Thank you again for your help, I would have never known where to start! 🙂