Re: Lost sims 4 cats and dogs expansion pack

I own sims 4 + cats and dogs in hard copy, when i return to play an already played save all cats and dogs content has disappeared.

I've gone to manage game and addons and it's not there either, i know i have this content because I've been playing it, now it's vanished.

the xbox store is prompting me to purchase the expansion again like i didn't already have it in the first place.

how do i get my expansion pack back??