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littlekit1's avatar
littlekit1
2 years ago

Re: [Under Investigation] The Sims 4 Will Not Launch On EA App for Mac.

So my origin forcefully changed me into the EA app around a month ago and before that i couldn't open the game it would just crash immediately, and I thought after it changed it would fix itself, I keep trying to open the game but it won't let me because it just crashes or the game won't even load enough for me to hit play.

Here is the report I get whenever i try to open the game: What does this mean how do I fix it.

Translated Report (Full Report Below)
-------------------------------------

Process: The Sims 4 [6219]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-05-17 19:49:36.1669 -0400
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: AC5F4B0B-EAE2-2032-5F91-537DC6BFE4DA

Sleep/Wake UUID: 1DE2DCF6-D6F7-47FE-A515-CDA95F6CFDB6

Time Awake Since Boot: 47000 seconds
Time Since Wake: 144 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/libActivation.dylib
Referenced from: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Reason: tried: '/Users/ariannadotolo/Applications/The Sims 4.app/Contents/MacOS/../Frameworks/libActivation.dylib' (code signature invalid (errno=1) sliceOffset=0x00214000, codeBlobOffset=0x001B1330, codeBlobSize=0x0000A270 for '/Users/ariannadotolo/Applications/The Sims 4.app/Contents/Frameworks/libActivation.dylib'), '/usr/lib/libActivation.dylib' (no such file)
(terminated at launch; ignore backtrace)

Application Specific Information:
Library not loaded: @executable_path/../Frameworks/libActivation.dylib
Referenced from: /Users/ariannadotolo/Applications/The Sims 4.app/Contents/MacOS/The Sims 4
Reason: tried: '/Users/ariannadotolo/Applications/The Sims 4.app/Contents/MacOS/../Frameworks/libActivation.dylib' (code signature invalid (errno=1) sliceOffset=0x00214000, codeBlobOffset=0x001B1330, codeBlobSize=0x0000A270 for '/Users/ariannadotolo/Applications/The Sims 4.app/Contents/Frameworks/libActivation.dylib'), '/usr/lib/libActivation.dylib' (no such file)


Thread 0 Crashed:
0 dyld 0x1044474dc __abort_with_payload + 8
1 dyld 0x10444e4dc abort_with_payload_wrapper_internal + 104
2 dyld 0x10444e510 abort_with_payload + 16
3 dyld 0x1044068e4 dyld4::halt(char const*) + 328
4 dyld 0x104401fd4 dyld4:😛repare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3568
5 dyld 0x1044010d4 start + 488


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016dcc89a0 x3: 0x0000000000000092
x4: 0x000000016dcc85a0 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000a10
x8: 0x0000000000000020 x9: 0x0000000000000009 x10: 0x0000000000000001 x11: 0x000000000000000a
x12: 0x0000000000000000 x13: 0x0000000000000036 x14: 0x00000002373fdc1f x15: 0x0000000000000000
x16: 0x0000000000000209 x17: 0x00000001043ff168 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016dcc85a0 x21: 0x0000000000000092 x22: 0x000000016dcc89a0 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x000000016dcc92e8 x26: 0x0000000000000000 x27: 0x000000001f070004
x28: 0x0000000000000000 fp: 0x000000016dcc8570 lr: 0x000000010444e4dc
sp: 0x000000016dcc8530 pc: 0x00000001044474dc cpsr: 0x00001000
far: 0x00000001043d8000 esr: 0x56000080 Address size fault

Binary Images:
0x1043fc000 - 0x10445bfff dyld ⭐ <d21a73ea-79cd-36eb-8ac9-2c5cf5181a27> /usr/lib/dyld

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=33.2M resident=0K(0%) swapped_out_or_unallocated=33.2M(100%)
Writable regions: Total=9904K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9904K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 1.0G 2
__DATA 944K 3
__DATA_CONST 1264K 2
__LINKEDIT 928K 2
__TEXT 32.3M 2
dyld private memory 1024K 1
=========== ======= =======
TOTAL 1.1G 14

-----------
Full Report
-----------

{"app_name":"The Sims 4","timestamp":"2024-05-17 19:49:36.00 -0400","app_version":"1.0","slice_uuid":"cd2e8bc1-ff47-31b2-9eff-2954374801e2","build_version":"1","platform":1,"bundleID":"com.ea.mac.thesims4","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"84330961-6624-4983-B081-EE1AC2302C0E","name":"The Sims 4"}
{
"uptime" : 47000,
"procLaunch" : "2024-05-17 19:49:36.0888 -0400",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,1",
"procStartAbsTime" : 1146826912194,
"coalitionID" : 5378,
"osVersion" : {
"train" : "macOS 12.2.1",
"build" : "21D62",
"releaseType" : "User"
},
"captureTime" : "2024-05-17 19:49:36.1669 -0400",
"incident" : "84330961-6624-4983-B081-EE1AC2302C0E",
"bug_type" : "309",
"pid" : 6219,
"procExitAbsTime" : 1146828613157,
"translated" : false,
"cpuType" : "ARM-64",
"procName" : "The Sims 4",
"procPath" : "\/Users\/USER\/*\/The Sims 4.app\/Contents\/MacOS\/The Sims 4",
"bundleInfo" : {"CFBundleShortVersionString":"1.0","CFBundleVersion":"1","CFBundleIdentifier":"com.ea.mac.thesims4"},
"storeInfo" : {"deviceIdentifierForVendor":"AD391E18-191F-5653-9AC8-FFBA547CDF58","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.ea.mac.thesims4",
"crashReporterKey" : "AC5F4B0B-EAE2-2032-5F91-537DC6BFE4DA",
"wakeTime" : 144,
"sleepWakeUUID" : "1DE2DCF6-D6F7-47FE-A515-CDA95F6CFDB6",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/libActivation.dylib","Referenced from: \/Users\/USER\/*\/The Sims 4.app\/Contents\/MacOS\/The Sims 4","Reason: tried: '\/Users\/ariannadotolo\/Applications\/The Sims 4.app\/Contents\/MacOS\/..\/Frameworks\/libActivation.dylib' (code signature invalid (errno=1) sliceOffset=0x00214000, codeBlobOffset=0x001B1330, codeBlobSize=0x0000A270 for '\/Users\/ariannadotolo\/Applications\/The Sims 4.app\/Contents\/Frameworks\/libActivation.dylib'), '\/usr\/lib\/libActivation.dylib' (no such file)"]},
"asi" : {"dyld":["Library not loaded: @executable_path\/..\/Frameworks\/libActivation.dylib","Referenced from: \/Users\/ariannadotolo\/Applications\/The Sims 4.app\/Contents\/MacOS\/The Sims 4","Reason: tried: '\/Users\/ariannadotolo\/Applications\/The Sims 4.app\/Contents\/MacOS\/..\/Frameworks\/libActivation.dylib' (code signature invalid (errno=1) sliceOffset=0x00214000, codeBlobOffset=0x001B1330, codeBlobSize=0x0000A270 for '\/Users\/ariannadotolo\/Applications\/The Sims 4.app\/Contents\/Frameworks\/libActivation.dylib'), '\/usr\/lib\/libActivation.dylib' (no such file)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":308733,"threadState":{"x":[{"value":6},{"value":1},{"value":6137088416},{"value":146},{"value":6137087392},{"value":0},{"value":0},{"value":2576},{"value":32},{"value":9},{"value":1},{"value":10},{"value":0},{"value":54},{"value":9516866591},{"value":0},{"value":521},{"value":4366266728,"symbolLocation":392,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6137087392},{"value":146},{"value":6137088416},{"value":1},{"value":6},{"value":6137090792},{"value":0},{"value":520552452},{"value":0}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4366591196},"cpsr":{"value":4096},"fp":{"value":6137087344},"sp":{"value":6137087280},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":4366562524,"matchesCrashFrame":1},"far":{"value":4366106624}},"frames":[{"imageOffset":308444,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":0},{"imageOffset":337116,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":0},{"imageOffset":337168,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":0},{"imageOffset":43236,"symbol":"dyld4::halt(char const*)","symbolLocation":328,"imageIndex":0},{"imageOffset":24532,"symbol":"dyld4:😛repare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3568,"imageIndex":0},{"imageOffset":20692,"symbol":"start","symbolLocation":488,"imageIndex":0}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64e",
"base" : 4366254080,
"size" : 393216,
"uuid" : "d21a73ea-79cd-36eb-8ac9-2c5cf5181a27",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
}
],
"sharedCache" : {
"base" : 6482804736,
"size" : 3091218432,
"uuid" : "296eb28e-6aeb-3129-8fa6-feb92261a4eb"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=33.2M resident=0K(0%) swapped_out_or_unallocated=33.2M(100%)\nWritable regions: Total=9904K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9904K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 1.0G 2 \n__DATA 944K 3 \n__DATA_CONST 1264K 2 \n__LINKEDIT 928K 2 \n__TEXT 32.3M 2 \ndyld private memory 1024K 1 \n=========== ======= ======= \nTOTAL 1.1G 14 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "601d9415f79519000ccd4b69",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "622657ce37186c771d5404ad"
},
"deploymentId" : 240000416
},
{
"rolloutId" : "607844aa04477260f58a8077",
"factorPackIds" : {
"SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"
},
"deploymentId" : 240000066
},
{
"rolloutId" : "602ad4dac86151000cf27e46",
"factorPackIds" : {
"SIRI_DICTATION_ASSETS" : "61fb0e87c773c43cde3bb80e"
},
"deploymentId" : 240000305
},
{
"rolloutId" : "60da5e84ab0ca017dace9abf",
"factorPackIds" : {

},
"deploymentId" : 240000008
},
{
"rolloutId" : "63582c5f8a53461413999550",
"factorPackIds" : {

},
"deploymentId" : 240000002
},
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {

},
"deploymentId" : 240000021
},
{
"rolloutId" : "5f72dc58705eff005a46b3a9",
"factorPackIds" : {

},
"deploymentId" : 240000015
},
{
"rolloutId" : "60f8ddccefea4203d95cbeef",
"factorPackIds" : {

},
"deploymentId" : 240000025
},
{
"rolloutId" : "5fc94383418129005b4e9ae0",
"factorPackIds" : {

},
"deploymentId" : 240000614
},
{
"rolloutId" : "5ffde50ce2aacd000d47a95f",
"factorPackIds" : {

},
"deploymentId" : 240000384
},
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {

},
"deploymentId" : 240000074
}
],
"experiments" : [

]
}
}

Model: MacBookPro18,1, BootROM 7429.81.3, proc 10:8:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5
AirPort: Wi-Fi, wl0: Dec 13 2021 17:12:34 version 20.10.853.31.8.7.109 FWID 01-804e92d8
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

13 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @littlekit1 

    If you haven't already, can you try repairing The Sims 4 in the EA app? Please let us know what happens after you give it a shot. 

    You can repair the game by finding The Sims 4 in your Library, clicking the Manage icon, then clicking Repair. 

    If the game is still crashing after that, or if you run into any trouble with the repair, please let us know! 

  • LilMcGill's avatar
    LilMcGill
    2 years ago

    I'm experiencing this same exact issue. Repaired Sims 4 in the EA app, relaunched the app and tried launching the game. Didn't work. 

    I don't feel comfortable sharing files and exact info, but I first ran into this issue two days ago. I'm on a 2020 Macbook Pro with Sonoma 14.5. Mods are uncorrupted. Cache cleared. Nothing has worked. 

  • Dayawna's avatar
    Dayawna
    2 years ago

    It doesn’t give that option only continue or resume download on mine

  • chickhockey12's avatar
    chickhockey12
    2 years ago

    Repairing and restarting the game has not worked for me - Error Report - dd8c75c7-fe80-46fe-a0c4-00bf930bcdc7

  • jaymojica0923's avatar
    jaymojica0923
    New Novice
    12 months ago

    Hello, I'm reaching out because I've tried every possible solution to get my Sims 4 game to let me play it. I've tried repairing/unstalling the game via the EA app. I've even tried uninstalling the EA app as a whole from my MacBook and reinstalling it. I've even tried to remove my tray, mod, and saves folders and resetting the EA game folder and nothing seems to be working no matter what I do. Ever since I was forced to make the switch from Origin to the EA app I've encountered all sorts of issues with this game. I mean even before making the switch I've had issues. I don't understand why this is constantly happening to me as I've spent a lot of time and money on a game that does not seem to want to work despite me following the common steps of trying to fix it myself before making a case to receive assistance in fixing my game. I haven't been able to properly play my game in a while since having to make the switch over. 

  • jaymojica0923's avatar
    jaymojica0923
    New Novice
    12 months ago

    Yes, of course. Like I said when I followed the common steps, that was one of them 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago
    @jaymojica0923

    You also referenced only moving the Tray, Mods and saves folder so I wanted to make sure you had actually tried a completely new clean game.

    Merged into the ongoing thread. See the solution on page one and please provide the crash logs, if you have any, to EA.
  • jaymojica0923's avatar
    jaymojica0923
    New Novice
    12 months ago

    Yes, of course I've tried a completely new game and even tried adding my mods back into a folder a little bit at a time to figure out if that was the issue. Of, course this was not the case as once I had done this after tryin to start a new game, I've only ended up with the same results. 

  • LilMcGill's avatar
    LilMcGill
    12 months ago

    Only replying to this comment cos it was the only way I could reply to this thread

    I've been having this same issue for weeks, not being able to launch and trying everything that's been recommended. I must have been skipping something or whatever else, though, because I just tried something someone recommended a few pages ago in the thread and it worked! I modified the suggestion a little bit, but I'm glad I spent some time messing around with it. 

    Here's what I did:

    1) dragged my original Sims folder from Documents to desktop

    2) Opened up two Finder windows--one for the desktop Sims folder, and one for the blank Sims folder that was created in Documents after I moved the OG

    3) launched the game--it worked! 

    4) quit the game--copied all of my mods from the desktop Sims folder to the one in Documents

    5) launched the game again to make sure it still ran, and it did! 

    6) quit the game--copied all of my saves from from the desktop Sims folder to the one in Documents

    7) moment of truth...launched the game and not only did it successfully run, but all of my saves were there! 

    Couple of things I still need to smooth out--namely, reset my graphics settings and redownload Whims, but this worked for me. Fingers crossed it holds up! 

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