Sims 3 - Store content not visable in game since move to EA App

Going to make a comment here so that EA understands that more people have run into this issue since being forced onto the App. Recently got booted over and yeah same problem, even tried to reinstall Dragon Valley just about to try and see if I'd be lucky but nope. Going back in this forum it seems have been an issue for a while as well, like for YEARS not just months. This app doesn't seem well optimized with older games but dang store content is expensive and most of my saves are on store worlds, thus I can't play this game at all without restarting them and I shouldn't have to do that ☹️ I only use origin/App to play sims 3 and dragon age so if this isn't fixed I'll most likely move it all over to steam as it seems to work fine over there. 

@DarkBunniDNR and @IEqual2D  Have you specifically tried installing the store content into a clean user folder, as described here?

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-3-Store-content-uninstalls-won-t-reinstall-EA/m-p/12331823#M256318

Please try it if you haven't already.

If that doesn't work, please let me know what you see when you're installing the content: does it not download, does the install process fail, does it show as installed but not load in-game, do you see any error messages, etc.?  A screenshot or two would be helpful as well, for reference.

HI my husband actually fixed it for me, I don't know what he did but it invovled origin im gonna get him to post here when he wakes up so everyone can see. I'm playing the sims now and im soooooooo happy.

Sorry for late reply, I read the steps on the other post and I had to mentally prepare myself for the upcoming fight I would be having with onedrive and a slow internet connection, phew! But I have tried it and it seemed to help, so thank you! It's strange since my laptop is fairly new and I tried a clean install of the game from the App when I first got it, only switched back to Origin due to the store issues. If I had known this earlier I would probably have done another clean install before digging into my massive pile of CC again haha. Thank you again, now off to battle the sims store instead, that's another headache when it tells you to log in although you're already logged in hmmmm.

The issue I personally had was that things would "install" but then proceed to not show up at all after, like I'd install a world and it would even give me the confirmation that things were installing but if I then went to the list of worlds it wouldn't be there and once again show me an install button if I went back to the download client. So yeah. 

I have the same problem.  Ten games I downloaded via the Sims 3 online store are not in the EA App.  When purchasing thru the Sims 3 store a product code was not provided by EA.  When I download them it will only download them to the Sims 3 launcher.  Paid for them, would like them in the EA app so they are available to play.  Following this thread for answers.  EA help only told me to download Origin which is not possible because the minute you do a screen pops up telling you must download the EA App and Origin will be uninstalled.

Thank you,

irrilia

Hi,

Same issue as everybody else, I tried your proposed solution from this other thread but it didn't run smoothly at all and while I may be doing something wrong, it doesn't seem to work for me.

When I tried to move the sims folder to my desktop, it kept cancelling itself and telling me that the program was running and that I needed to close it before attempting to modify anything (nothing was running, like EA App wasn't even running).

I restarted my computer a few times before it allowed me to move the folder to my desktop. But then, when I try to open the launcher, it asks me to download the game. It kinda makes sense to me since I moved the folder out of where it should be but then I'm wondering, how do you manage to get the launcher to open in this case ?

Other weird thing is that I happen to have two Sims 3 folders, one under "Program Files > Origin" and one under "Documents > Electronic Arts" and they do not contain the same things at all, I don't know if it's normal or not..

Sorry if my issue is easily fixable or anything but I'm not very savy in folders and downloads management.

@lollyfarberabe  The Sims 3 folder in Program Files contains the game's program files, as in, what Origin or the EA App installs.  The folder in Documents > Electronic Arts is the user folder.  If you move the game's program files, then of course the EA App is going to think Sims 3 is no longer installed and prompt you to download it again.  That's why the suggestion is specifically to move the folder in Documents.

The error you saw when trying to move the folder in Documents may be due to OneDrive, so please let me know whether it's running, even if you don't use it, and how full it is.

Thank you for the clarification. I know it may sound obvious to most people but as I said, I'm really not knowledgeable in this kind of matters...

So, I did as instructed and it seems to work. I'll see tomorrow if my store content stays installed or not after restarting my computer. If it does, many thanks to you for figuring out this solution, I've been struggling with this for nearly a week.

I can confirm that it is still working today.

Thank you again.

EDIT : Two items refuse to install telling me that I need an add-on but I have them all (and used these items before the EA App transition) and I've checked, I didn't lose any add-on during the transition.

@lollyfarberabe  Which items are these, and is the add-on required loading in-game?