Re: [LS] LastException: matchmaking_service failed

@crinrict Here's the file. I cleared the localthumbnailcache and removed Twisted mexi's Better exception mod. No mods/cc in folder. it's not letting me attach.

Edit By Crinrict: Added Spoiler Tags

@tkassam Thank you.

EDIT: Do you see any ingame symptoms or just the LE ?

I have tested vanilla & attached the lastexception.txt file I too keep having this same issue.

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>3a4eaa682d62b00266a947b8</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-07-30 16:06:59</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1220-1.300.000.188.Release</buildsignature><categoryid>matchmaking_service.py:1467</categoryid><desyncid>3a4eaa682d62b00266a947b8</desyncid><systemconfig/><screenshot/><desyncdata>[manus] matchmaking_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: 1117195239870700305)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 292, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\services\matchmaking_service.py", line 1467, in on_all_households_and_sim_infos_loaded&#13;&#10;KeyError: 1117195239870700305rtim=0&#13;&#10;Client Session Time: 17.37&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,257,0,5770&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 14.5 (Build 23F79) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

@crinrict I haven't noticed any gameplay issues yet. ATM, I noticed it throwing this error throughout the game at lot changes and of course at start-up. I'm aware of it because MCCC is installed during my gameplay. However, I repaired my game and I don't want to see this issues nor have it get any worse. Thanks for any help.

this bug corrupted my save file

my game wouldnt respond. I would place a lot and it wouldnt stop building. Saving to gallery also took forever, the loading didnt stop and I had to restart the game multiple times. I ended up deleting my saves and replacing them with backups which worked. I do have mods but after the update I updated every single one and took out the ones that were broken. I did not have any issues until yesterday.

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: http://x.ea.com/74420

Thanks!

This is what is showing if it helps, used BE to get this though I do get LEs without using that.

Hi! So, I was having that issue too, tested vanilla and the error persisted, but then I realized that the only different thing I had altered that somehow could stay in after I removed my mods it's the relationship bits with MCCC. When I removed the added bits within the household that was causing the exception, the error stopped. If you had altered or added relationship bits with MCCC, try removing it and test it out.

I guess this feature maybe is what is causing the error, because the relationship stays on even after you delete your mods. At least it was in my case.

@pnunesss what do you mean by relationship bits? is there a way to find all of the added bits within households and remove them?

@juicyyytree Hi, so it's basically when you cheat a sim to be the mother/father/sister/spouse, etc of another sim, using the new feature on MCCC. You will need to know if you used that cheat and remove that relationship bit with MCCC (on the option "Relationship bit", click on remove bits). It's a new feature of the mod, I don't know if its that causing the error. They adressed it on the last update (see screenshot), so maybe they have a workaround on it, I haven't tested it though.

@whiletheflies did you altered a relationship in your current household? Because I'm pretty sure even if you reinstalled MCCC (the hotfix), what was altered still is. You have to reverse what you did (see screenshots of where to do that) or delete that sim that you added a relationship with. Then it won't cause more problems. Try doing that, or maybe removing that household of the save (for a while), together with your mods folder and test the game on a new save with a new household to see if the LE stops.

Also, very important, remove your LE files and the avatarcache and localthumbcache before you start the game.

If it's all fine, go back to your original save, test it with a new household this time, and check. If it's all good, the problem most likely is with that household (you'll probably need to delete that one for good or wait until EA fixes the code). If the error persists, I don't know how to help.

@EA_SolaireHey Solaire, thanks for taking saves for this LE!

Hopefully I've done this right :') : https://drive.google.com/file/d/1Zi3K3zInYkhVIdMtsY74EWO_z64Tr78Q/view

I've had the LE since a day or two after Lovestruck released, if that's of any help to know.

If you would like to trigger it, it's currently tied to Monica López (López household, should be last played); Aziz Nadir (Nadir Household); Carmen Ortega (Dynamic Daters household). Triggers on zone, pretty consistently regardless of whether affected sim is in zone - just need to be playing their household to get it. Does help if they are in zone though.

Thanks again! Appreciate your help.

@pnunesss If it's helpful info at all for troubleshooting in general, I haven't personally added any rel bits to the sims who are triggering the LE for me - I get it just from loading into a household to play them for the first time. really glad you were able to figure out a solution that works for you though, it's such a pain of an LE!

Hello, I am experiencing the exact same issue on the latest game version without mods.
Here's my save file: https://drive.google.com/file/d/1GaJph19PsrWJdTMUkKw504LlyVhBMaiv/view?usp=sharing

@EA_Solaire Thanks for getting back to us. Here's the link to my save: https://drive.google.com/file/d/17010Le8ybFocnqZYyzpzCqXnp1EkeL64/view?usp=drive_link The error I got from MCCC was 

• Error message: [manus] matchmaking_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: 852608764414141559), CategoryID: matchmaking_service:1467.

The game LE is attached (doesn't always attach so I pasted it): 

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>bda2f7929c8b537a66b50858</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-08-08 14:04:09</createtime><buildsignature>Local.Unknown.Unknown.1.108.335.1020-1.300.000.188.Release</buildsignature><categoryid>matchmaking_service.py:1467</categoryid><desyncid>bda2f7929c8b537a66b50858</desyncid><systemconfig/><screenshot/><desyncdata>[manus] matchmaking_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: 852608764414141559)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 292, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\matchmaking_service.py", line 1467, in on_all_households_and_sim_infos_loaded&#13;&#10;KeyError: 852608764414141559rtim=0&#13;&#10;Client Session Time: 17.24&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,262,0,5775&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 4060 nvldumdx.dll 31.0.15.3713, GUID: D7B71E3E-6BC2-11CF-6979-04610EC2D235&#13; &#10;</desyncdata></report>
</root>

@EA_Solaire I wasn't sure how to private message my save to you, but I hope this gets to you: https://drive.google.com/file/d/1suCG4YEkzbSw-YDXpNjNbLX1AG-WC3nC/view?usp=sharing