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EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Issues with Apex legends EA Account Sign In.

Hi, @Swartwolf21 

What type of error message are you getting when you try to log into Apex Legends? Can you try these steps below and let us know if they did or didn't help? Our Live-Support team is available 24/7 if you need immediate assistance with your EA account.

Click here to speak with an EA Advisor

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
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