Re: Bought Apex Coins and didn't receive them

@Virji24 

Our Support teams will grant Apex Coins that don't appear on accounts, however there can sometimes be a delay in the coins reaching the accounts or with unexpected service disruptions from either EA or Xbox Live/PlayStation there might be times they'll ask you to wait until those services are restored. The reasoning is that the coins are still on their way to being delivered on the account and our intervention won't be necessary yet. 

If they still haven't shown up for you after 24 hours, please contact an EA Advisor immediately. It's upsetting to hear how this continues to happen for you and recommend raising this up again to the EA Advisor so they can have a specialist look into this further to see if it's indeed account specific.

Click here to contact with an EA Advisor

First of all thank you for responding and helping.  As far as contacting support.  I did wait 24 hours to make sure the coins didn't get there and when they didn't I contacted support.  They told me that they wouldn't give me my coins.  I will try again and see what happens and keep you updated.

As far as this being account specific, I know it is.  My wife has an account on my playstation and has no problem with buying coins from the store and also for redeeming things from the PS store that are Apex related.  When I've brought this up to chat support and even asked for it to be looked at by a specialist I have been told the same thing every time.  They tell me there is nothing wrong with my account, and that next time I buy coins that I will receive them.  I tell them that this is not going to be the case and they continually tell me that it is a time thing and that after 24 hours the coins will be in my account, even though they never are. 

The last person told me that I needed to make a post here on these forums.  I did and never even got a response.  There is obviously something wrong with my account and support doesn't seem like they want to help me.  They just keep telling me that my account is fine and yet I keep buying coins and not receiving them.  Is there any other way to get this figured out besides dealing with chat support?  They are usually not helpful, and often times just lie to me to get me to be done chatting.  

The thing that really sucks is I've put  A LOT of time and money into this game.  A few months ago I was trying to sync my EA account to my PS account to get my Twitch Prime rewards.  When they did that they deleted ALL my progress.  So basically all the skins I had bought and earned were taken away from me.  They left me with nothing.  When I asked why this happened they told me I agreed to it, which I do not remember doing so and also they never proved to me that I did even though they said they had proof.  Either way that was 100's of hours worth of grinding taken away from me not to mention all the money I had spent on the game on skins and Apex Packs (at least 300 dollars since the start of the game.)

I want to continue to support this game because it is one of my all time favorite games ever but things like this make me not want to.  In fact I wanted to buy the physical edition of the game to get the skins but with everything happening with my account I'm almost certain I would not receive the items and I am almost certain that support would just tell me there was nothing they could do.  I even had to eat 30 dollars worth of Apex Coins that I bought through Best Buy that also did not come through.  Support said I had to talk to Best Buy about it even though it showed that the coins went through but I never actually received them.

I am beyond frustrated and just want my account fixed and to be given the coins that I have purchased.  I will try once again today to talk to support about the coins I bought on 11/2 and did not receive.  Again I will keep you updated on what they say. 

Thank you

@EA_Blueberry

I just got off chat with support and while they did give me my coins I purchased, they did not do anything to fix the actual problem that is going on.  They once again tried to blame it on Sony.  Which I proved wasn't the case.  If this was a PSN/Sony issue it would be occurring with all games, not just Apex.  Like I have said before, I am able to purchase and get anything that isn't Apex Legends related.  Anything and everything else works. The ONLY thing that doesn't is Apex Legends related things.  These are the things I have tried to purchase:

Apex Coins from the store - DID NOT RECEIVE

Apex coins from a Code bought from Best Buy - DID NOT RECEIVE

PS Plus FREE skins for Apex - DID NOT RECEIVE (In fact, when I click on this one it doesn't even do anything.  I click download and it flickers and nothing happens.)  

For reference I have been able to get things that are for other games.  For example I could NOT purchase the Free PS Plus skins for Apex but COULD purchase the PS Plus skins for Fortnite. Obviously this is something that is on the EA side of things.  I just want someone to help me fix it and when I asked for support to have a specialist help me they continually told me there is nothing wrong with my account.  If that were true then why would I be able to purchase everything else that isn't Apex Legends related and not be able to purchase the stuff that's Apex Legends related?

Please please please tell me there is a way for you to help me with this and actually get this looked at instead of just continually telling me my account is fine and that it is a Sony problem?  PLEASE!  I just want to spend money on this game and it is becoming very difficult. Should I just switch back to Fortnite?

@Virji24 

Was a persona transfer ever performed in the past on your account? I'm afraid there is not much we can do from our end and this will require the assistance of our Support staff so they can pull up your account. Did you request for a specialist to look at your account and do you know if your purchases work if you make them through the PlayStation store online/web or from a different console?

Funny how I've been waiting almost a week to get some form of a response. I bought the blood hound pack and I bought 2,150 coins. About $50+ And I recieved nothing. This game is nothing but a joke. I want it fixed or my money back. Because it seems like a lot of people are having this issue. But you guys have no problem taking our money right? Fix it or I'll see you in court 

haha Funny u been waiting a week, I waiting since 04/11/2020 !!! still missing 226000 coins !!! @DanjoWithABanjo 

I’ve had the same issue with two purchases. Have they fixed it yet?

I know this is late but make sure you linked the appropriate accounts. I had an EA account that I completely forgot about linked to an ps account that synced and messed up the sync. Unlink you ps account from ea and prime. Sign into ea and make sure no ps data is in it. Redo with new sync.

# foolofshiit

i 

Same thing happened to me, I’m being ripped off 

@IX_MystiCk 

If restarting your console or PC does not push the transaction through for you, hit up one of our Advisors at our Help site or on Twitter to help look into those missing coins for you.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Hey wwre ever able to get this resolved? I've been going through the same thing for almost a year now. Now support doesn't want to give me my purchases. 

If you are reading this and expecting a fix then you are out of luck. They never fixed my problem nor did they really care.

This is what drove me away from the game and I was a day one player. Spent lots of money and lost almost everything. 

What a joke of a company. I left this game after this and never looked back. I’d suggest doing the same.

@EA_Blueberry  never did anything to help me besides give me the whole talk to support bs. This company and its customer service is pathetic. 

I love how you sit there and say all jolly “hit up one of our advisers” honestly ea is a joke I’ve had this problem for months now and like the first guy said they blame your console and say there is nothing wrong with your account get outta here with your silly responses. The only working fix for this problem is buying pre paid apex coin codes. They apply to my Xbox account with no issue instantly… and here’s some more proof it’s nothing to do with your console provider I’ve just brought the Maggie starter pack so you explain to me why I receive the rubbish blue skin but not the 600 apex coins ???? Surly I wouldn’t have receive the maggie skin it was an “Xbox” problem.

Can you explain why you’re guys store is so broken. I’ve spent 38.25 and then 19.25 and i’ve never received any of the coins So i emailed you guys and no response so i tried twitter and the only thing i was told to was follow your step method to push it through and it never worked, I have proof of purchase and i’ve verified with my bank and microsoft. I’ve spent money on other games but it’s only Apex Legends that doesn’t give me what i pay for 

I am also in the same boat as all of you and ea is now telling me they’ll no longer grant me any coins and I have to take it up with Microsoft which I have now done but they informed me there is nothing they can do, so ea you hate your customers and have broken a game that people love and want to support

fix the issue because stealing peoples money is surely illegal and I will be attempting to take some form of legal axtion