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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Can not create new case

Hi @samloker, 

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We can't look into bans from here. We do  have a dedicated TOS team though, they handle Sanctions and Bans. You will need to reach out to them by filling out the webform if you believe the ban was added by mistake/no rules were broken. They'll look into it get back to you via email once they've confirmed whether the ban was added correctly or can be overturned. Be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: EA Bans and Suspensions - How they work and how to get in contact with us

- EA_Lanna

3 Replies

  • samloker's avatar
    samloker
    4 years ago

    Sorry, I'm not asking to unban my account. I just wondered how could I create a case to contact TOS team. Currently, I couldn't create the case.

  • samloker's avatar
    samloker
    4 years ago

    Yes. There is an issue. Every time I tried to create a case, they will give me a case number, But I cannot track this case in my case or use the case number. And there is no follow-up from the support team

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