Re: DXGI Error Device Hung & Rest
After working with Nvidia for the past 2 weeks and more to come, I have yet to find a solution to these crashes.
- First tried Debug Mode in the Nvidia Control Panel, which did nothing
- Reinstall my graphics card in same then a different PCI-E x16 slot and
- Also check if the PCI-E x16 slot was damaged, no damage
- Clean Install of GPU Driver
- Uninstalled all gpu driver related files using DDU > Download latest driver from the Nvidia website > Clicked "Clean Installation" when installing driver
- I left everything as default settings and it immediately went back to crashing on my first game.
- Checking for stability with
- 1 hour stress/stability test each with Unigine Heaven, Nvidia's Suggested Software , and FurMark looking to crash my graphics card to figure out what could be causing the crashes
- Watched for any irregularity when testing, i.e. high temp, irregular jumping clock speeds, power consumption, and even unsteady memory clock speeds.
- But my graphics card survived every single test with amazing benchmarks and results for each software used.
- I oddly asked and then tired under clocking my graphics card
- I went as far as -225 MHz to completely stop the maximum boost clock speed of 2010 MHz to its base boost clock speed of 1785 MHz, and as expected it did nothing
- Based on this we can say my graphics card isn't the issue, so we went on to basic game troubleshooting
- Firstly reinstalled Apex Legends
- Changing all the in-game settings and control panel settings to low/high performance
- Run Apex as an administrator
- Lastly I separately decided to try everything that I have already tried and mentioned in the very first post. You probably guessed it, I still crash with all that done
From all that and still waiting on a new response from Nvidia, I am absolutely frustrated and stumped. It's been almost 4 months of troubleshooting and I have yet to figure out how to resolve these crashes. Is there anything else you, EA help, dev, or anyone else can suggest that was not already mentioned?
(edit) Added a DxDiag report that I did today
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