Community ManagerHi @gerneralcat,
I'm not sure what might be happening there. Our Terms of Service team could take a look into this if you reach out to them. Fill out the webform using the steps in this guide:
- EA_Lanna
I contacted the link you sent yet the timer is still there. They said i could log back in yet i can not.
Community ManagerHi @gerneralcat,
Ok, if ToS confirmed the ban is meant to have timed out by now then it's something on the account side. Our support team will need to pull up the account and check it out. Use these steps to connect with them for help with this:
They'll let you know what can be done from there and do their best to help.
- EA_Lanna
Thank you for trying to help but it seems like they wont do anything about it makes no sense.
Community ManagerHi @gerneralcatm
That second email looks like it's from ToS and not the support team. You'd need to connect with the support team. Did you select the same contact options?
- EA_Lanna
(Edited to add a bit but removed it to post it in a separate post in case it'd get missed)
I tried finding the situation i was having but i dont know what category it would fall under so i looked up ban help and it lead me to that.
Community ManagerOk, I understand, thanks @gerneralcat.
As ToS confirmed the timer is meant to be timed out, it's no longer about appealing a ban but about being able to get into the account. A change in the case categories is needed as the ban categories will only route you to ToS.
I've prepped a link for you. Can you try this link to contact the support team, please?
- EA_Lanna
Community ManagerCommunity Manager
