Forum Discussion

EA_Mako

Community Manager

2 years ago

Re: Issues after Cross Progression is activated on your account? Check here first!

@F4a1led

Thanks for the screenshot!

This is actually not level 1, but level 501. The green background gives it away!

We increased the level cap back in Season 14 so you'll be able to level up to 500 a total of 4 times. You can read the following in our Season 14 Patch Notes as well, but this appears to be normal. 🙂

LEVEL CAP INCREASE

Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable via account leveling, and ensures that everyone can earn an heirloom just by playing the game. The total number of Apex Packs earnable via account leveling is now 544.

@Roninsenpai1

It looks like your Steam account was just linked to your EA account earlier this month. Since that was linked after the October 26th cutoff date, no content from that account would be merged.

Additionally, content from separate EA accounts cannot be merged or combined. If you unlink an account to move it, that will result in lost progress.

This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

@eir_pendragon

In this case, while your PlayStation was a higher level account, it looks like you've unlinked it from the original EA account and have linked it to your current account instead.

Progress is stored on the EA account, not individual platforms, so unlinking an account to move it will not transfer the progress. If you're wanting to restore the progress on your PSN account you would need to re-link that to the original EA account where the progress was made.

This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

@billups15

Your Xbox account appears to have been unlinked from another EA account. If you unlink an account to move it, that will result in lost progress.

This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

@DeadmanRIP23

It looks like your PlayStation account was originally linked to a different EA account. While it's now linked to your current EA account, unlinking an account to move it will not transfer the progress. If you're wanting to restore the progress on your PSN account you would need to re-link that to the original EA account where the progress was made.

This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

@The_Red_3cc

There is not a way to select a different primary account, sorry.

7 Replies

ordinity
2 years ago
Today, the cross-progression prompt came up on my PC. I was excited considering I would be getting my heirloom, levels, and cosmetics from my Xbox account. Unfortunately, the 2nd prompt (the one that shows which accounts are merging) didn't pop up. Then, I noticed that nothing changed and I was still on my fresh PC account (level 16). So, I booted up my Xbox to see if anything happened. For some reason, Apex merged my PC Steam account with all of my other accounts. This effectively wiped my Xbox (my primary account) completely clean. I lost all of my cosmetics, my badges, my levels, and my Octane heirloom. I never unlinked my Xbox or Steam account off of the EAID I've been using since Apex's launch, so what could have caused this? Is there any way to revert it?
Roninsenpai1
2 years ago
So non of my cosmetics cant transfer then cause is what I mostly care for
Itz_Bloomz
2 years ago
I am currently having really bad issues with cross progression. I have a PS4 account that I have spent good amount of money. I have done the same as well on PC account, when I merged I got nothing ): . If you guys are not able to merge both accounts then that is fine, but I WOULD LIKE my other account separate because i put a lot of hard work and money into it. PLEASE HELP ME!!
bIakley
2 years ago
I have had both accounts on my PC and Xbox linked for some time now I believe but when I received the cross progression pop up, I never got the second "merge" screen and therefore have nothing from my Xbox account. Many of the items would be duplicates, but I have been missing that S4 Flatline skin so bad!
Itz_Bloomz
2 years ago
Its so dumb.... like people have spent money and they are ignoring that. Just give me both accounts then since there is no point in merging aha
DeadmanRIP23
2 years ago
Hello,
@EA_Mako
Now I know that we can`t merge 2 EA Accounts. Thats really sad and you still should look into it.
I`m pretty sure that a lot of players got two deifferent EA Accounts, one for each platform.
Today I unlinked my Playstation Account and link it to the old ("correct") one.
EA Account = MrTaserFace23
PSN Account = DeadmanRIP
After that I started the game on Playstation. I got the corss progression notification and the merge notifaction.
Everything was fine according the merge notification.
When I was in the lobby I got the same old problem again:
Issues on Playstation:
UI elements greyed out or missing. Unable to access lobby elements such as Seasonal, Legends, Loadout, and Store tabs.
Currencies -9999

Issues on PC (Steam and EA App):
Data Mismatch Error, can't access the game

Please help me out. Thank you.
DeadmanRIP23
2 years ago
@EA_Mako
When can we expect an update on these issues ?

data missing error and lobby bug with -9999 coins