Community ManagerRe: Lost progress from Account and Skins Due to Account Migration Issues
Hey @mamc026,
Thanks for including all the details here. Sorry to hear that you've had so much trouble trying to get this resolved.
Looking over the account however, as you mentioned it does appear the PlayStation account was first unlinked from this EA Account back in November.
I'm afraid it's not possible to transfer progress from one EA Account to another and in fact anytime you unlink an account there's a risk of permanently losing access to the content on that EA Account. While relinking can restore access to that content in some cases, that's not always possible.
We have more details about that in the unlinking article here as well, though I've attached the relevant portion below and it sounds like this has been discussed with support.
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.
That means you’ll permanently lose access to:
- games and game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.
Unlinking risks for Apex players
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account.
If you've re-linked to the original EA Account and have logged back in on the same platform without seeing progress restored, I'm afraid there wouldn't be any other alternatives available in this type of situation.
