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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago

Re: Multiple Xbox Accounts linked to one EA Account, Any Fix?

Hey @shiib3737,

You would need to contact support to unlink any additional platforms in situations where you have multiple of the same platform linked to the same EA account. 

Keep in mind that whichever Xbox accounts are unlinked will lose access to the progress made on this EA account, as that's stored at the EA account level rather than on individual Xbox accounts.

It is not possible to transfer that content from one EA account to another, so two of you would be starting fresh in this case unfortunately.

8 Replies

  • shiib3737's avatar
    shiib3737
    8 months ago

    Is there anyway for EA to look at each xbox account data and then copy that over to a new EA account that we create? or is that not possible?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago
    Hi @shiib3737,

    No, it is not possible to transfer any content from one EA account to another.
  • shiib3737's avatar
    shiib3737
    8 months ago

    Can EA give items and heirlooms? Like just adding them to an account?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago
    Hi @shiib3737,

    There is not a way to get any of your items split across or added to other accounts, I'm sorry.

    We do not support account sharing at all, in part for reasons like this.
  • shiib3737's avatar
    shiib3737
    8 months ago

    I get that account sharing is not okay, but we didnt mean to link the 3 accounts. is there anyway you can think of to fix this without deleting the data?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago
    Hey @shiib3737,

    Sorry, but there is no way to do this, no matter how many different ways we try to phrase it. I wouldn't make you ask just the right question to find a way to help out with this type of issue.

    Progress cannot be transferred between EA accounts, ultimately that's what it boils down to. Your progress is not saved on each Xbox profile, it is saved at the EA account level.

    Whichever profiles get unlinked would lose access to that progress, they would not carry it to a new account.

    This is not something we can duplicate, create, transfer, merge, or otherwise split off the account.
  • shiib3737's avatar
    shiib3737
    8 months ago

    So if i try to activate cross progression it will merge all 3 accounts, right? My brother and friend both spent quite a bit of money on the game, is there anyway to get a refund?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @shiib3737 

    Cross Progression is already active for all accounts. There's nothing that needs to be manually activated at this point.

    If they made purchases on Xbox, any refunds would depend on Xbox's refund policies so it would be best to reach out to Xbox support to see what options they'd have.

    If those were made on an EA platform directly, the refund policies here would apply instead.

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