Re: Cross Progression: I have 2 EA Accounts. What do I do?

 I unlinked my psn from my old ea account and linked it back to my new account where my steam account is will cross progression still work?

So would this be the same for my instance ? I simply just want to play my xbox progress/ account on pc and i’ve linked a new steam account to the ea account that has my xbox account on. I know nothing will merge however will i still be able to use the console account on PC, on the day cross progression comes out ? How would it look on my end ? if you don’t mind enlightening me. 

@zbttkhh 

If you've linked a new Steam account to the same EA account that already has your Xbox account connected, once cross progression occurs for your account you will be able to play on PC/Steam while having access to your cosmetics from the Xbox account, yes.

Hi there,

First off, the cross-progression update is a huge step forward and one we've been looking forward to for some time. As has been echoed a few times in this thread, (and others I'm sure) as time has passed and players have moved from one platform to another while playing the same game, many of us did use separate accounts to avoid our progress being potentially lost on the old platform in hopes of a future solution.

It seems that the final gap to bridge would be to investigate ways to link progress between EA accounts to finalize the cross-progression update. You have mentioned there are no plans at this time to do this as of now, may I ask if this is a technical limitation, or is it simply an issue that hasn't been considered yet until the first stages of the cross-progression update have been rolled out?

The work that has already gone into the update is apparent, and as games such as Apex have much longer life cycles than their predecessors no doubt it brings a new set of challenges. Any insights or opinions would be very welcome.

I couldn’t link my steam account to my original Xbox ea account. So I linked my Xbox account to my steam ea account will I still be able to get my old cosmetics on Xbox.

im done man.. i saved 250 apex packs on PS and accidentally linked my steam account to a diff EA account and didnt realize until now.. after i had saved another 250 apex packs on steam. so, after scouring these forums and seeing theres no hope, so long.

I have one EA account connected to Xbox, and one EA account connected to Steam/PC. I am aware that they cannot merge and I don't mind, my PC account is like level 18 but my Xbox account is where I used to play all of the time. I have a lot of progression on the Xbox account. When the cross-progression rolls out, will I have the option to choose which EA account I want to play on? I realize I could just unlink my Steam account and link it to the Xbox EA account, but I do not have access to the EA email for my PC account. I just want to use my Xbox account on my PC.

Okay, thanks. As I stated before, My PC/Steam account is linked to an email with the EA account that I can no longer get access to. Is there any way you can help me unlink my Steam account from the EA account if I don't have access to the EA email?  

Hi @mattshep1,

Please get in touch with support if you don't have access, as we can't make any changes to your account via the forums.

https://help.ea.com/help/faq/using-ea-help

Okay, could I also just make a new Steam account and link that to the EA account associated with my Xbox account? Then when I boot up Apex on pc can I have my Xbox account? Or is there going to be an option when I boot up Apex, can I choose which EA account I want to play with if you have more than one?

Im just trying to figure out what are the best options and how many options there are in order to just use my Xbox account on my PC.

Hi @Doobizzle420,

To clarify, you would not have been able to merge content from two separate EA accounts even before the 26th. This has never been possible and is not the point of Cross Progression.

Cross Progression allows you to access content on any platform connected to the same EA account, not across different EA accounts.

The 26th cutoff date would have nothing to do with your situation in this case.

@mattshep1 

If you connect a new Steam account to the EA account that currently has your Xbox linked, yes, you'll be able to access your Xbox content from that Steam account once Cross Progression is active on the account.

Keep in mind if that account had a different Steam account linked in the past, you won't be able to link a new one to the same account however.

Hey @EA_Mako ,

Thanks for answering all of our questions.

I'm in the same boat as a lot of people it looks like with an Xbox account linked to an old EA account that belonged to my parent when I was a kid which I no longer have access to. I have since built a PC and recently started playing apex on Steam with this EA account. My old account has some of my favorite stuff and 100s of hours of progress on it so I would prefer to keep this account if I could; after beginning to play on Steam I bought an heirloom (or all the collection packs for the latest rev scythe) just so I would have some cool cosmetics on this account as I didn't think cross progression would work like this. Assuming I manage to get access to the EA account linked with my Xbox account through the help team is there any way I could get a refund on the stuff I bought on my PC account? I really don't care about any of this progress compared to my Xbox account but it would be a shame to unlink this account and essentially waste all the money I just spent. Even having the funds credited back in Apex coins to my other EA account would be awesome.

Sorry for the rant just got excited when I saw the cross-progression news and now things are looking down :/

Okay so you said I can make a “new” steam account and link that with the same ea account associated with my Xbox. Then I could play with my Xbox account on pc. But Apex legends stated that any new account created after October 26 will not be eligible for a merge? So how can anyone play with their console accounts on pc if they are new to pc and wanting to make the switch? 

No because i don't care about losing the Xbox account I just want the psn account as master which is why I linked the Xbox account from the second ea account I had to the main one that was the PlayStation ea account originally. The problem is I didn't know they were separate accounts till after the period in which that was a viable option. I've spoke to support numerous times and they explained it would of work if it was done that way before the 26th which wasnt possible on my end 

So if I were to make a new Steam account, say today, then link that to an EA account that is also linked to my Xbox account that has tons of progression on it. When cross-progression goes live, will I be able to log in on Apex through Steam, and have that Steam account and Xbox account merge through that same EA account? I read that any new account that is made after October 26th is not eligible for a merge. 

@mattshep1 

Yes. Any content you earned on that Steam account would not be merged if it was added after the 26th, but you're absolutely able to still link it to the EA account to access the other content.

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@mattshep1 wrote:

So if I were to make a new Steam account, say today, then link that to an EA account that is also linked to my Xbox account that has tons of progression on it. When cross-progression goes live, will I be able to log in on Apex through Steam, and have that Steam account and Xbox account merge through that same EA account? I read that any new account that is made after October 26th is not eligible for a merge. 

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@Doobizzle420 @exodium1988 

If you had progress on two separate EA accounts, that could never be merged, even before the 26th. Progress is stored on the EA account where it was initially unlocked, not any individual platforms. Moving a platform from one EA account to another will not transfer that progress regardless of whether that was done before or after the 26th. 

@EA_Mako per the new pop up that’s happening at the help desk: 

“If you have more than one Apex Legends account, your accounts will be merged to create a new cross-progression account. Your profile with the highest account level will become your cross-progression account.”

does this pertain to EA accounts as well? There’s also this:

“You might lose some content when your cross-progression account is created.

If you lose anything you can't get back through gameplay, we'll try to add it back to your account in the future.

We won't restore lost content that you can regain through gameplay.”

Does this count towards people who have 2 EA accounts and had to choose one over the other? Also, do Purchased Heirlooms, Prestige Skins, and packs towards completion of the event heirlooms and prestige skins get restored even if you can’t merge said EA Accounts?

full article via help desk here:

https://help.ea.com/en/help/apex-legends/apex-legends/apex-legends-cross-progression/

wouldnt that be creating a new apex account? I thought the patch notes said that any accounts created after Oct. 26 wouldn't be eligible for cross progression