Re: Launch Error: Failed to start the game ( 2 )

@maniac0242 @InactiveCoyote 

It seems like the Webroot anti-virus software may be causing this.

Disable that software temporarily and check if you can then play, thanks.

https://answers.ea.com/t5/Technical-Issues/Star-Wars-Squadrons-Failed-to-start-the-game-2/m-p/9925178#M5045

That is a workaround at best. Ive used webroot and played other games with EAC for years without issue. The real question that needs to he addressed is why is the 2042 implementation of EAC so prone to issues? I play hell let loose and squad and neither one has ever once had an issue with EAC and I have been using webroot since about 2016.

Some services still persist with webroot shut down (look in services.msc). Sounds like reinstall is the only viable option at the moment.

I concur and same here. I been using Webroot flawlessly for years now on everything from Insurgency sandstorm to BF4 and 5.

EAC when it updates 100% can and will conflict with SecureAnywhere. I have also been using that AV software for years without issues. Then had exactly this issue with a conflict with an update of Back4Blood which included an updated EAC. Webroot support sent me a new build which solved the problem. We have exactly the same issue here. It doesn't matter if you didn't have issues before. It seems any game that includes the newest version of EAC will cause that game to not run if SecureAnywhere is installed. I have already contacted Webroot.

Try to completely uninstall your AV software (If your game crashes right after the EAC screen). Then run the game.

Turning off Webroot does not resolve this issue... others with this issue have resolved it by uninstalling which is straight up unacceptable for a AAA title with as much * going wrong to now require me to remove a computer protection just to play.

THIS IS UTTERLY AND COMPLETELY UNACCEPTABLE !!   ASK US TO MAKE OUR PC's VULNERABLE SO WE CAN PLAY A GAME.

  CLEAN UP YOUR MESS,  IT WORKED BEFORE TODAY !!  YOU HAVE AN ANTI CHEAT THAT ONLY PREVENTS PEOPLE FROM PLAYING NOW !!  

I got it to work by completely uninstalling webroot. 

@Tomkicker157Congrats 

This is ridiculous, EA is killing their game even more. I'm not uninstalling my security features to play your game. EA fix yourself.

I uninstalled webroot, and now the game is working. That is actually unacceptable that people have to uninstall their AV just to play a game. Get this fixed quick or people will start uninstalling the game. 

Same here. Disabling it did absolutely nothing, adding to allow files did nothing. I really don't want to not have antivirus uninstalled. Worked completely fine prior to patch

Let me get this strait. I have used Webroot for years with no issues. Had no issues during the 2042 beta and have had no issues starting  the game until the 9 Dec 2021 update. Now all of the sudden Webroot is an issue? 

Hearing I should reinstall Windows or disabling my anti virus should not become the go to answer to fix this problem.

Yea, not going to disable my anti-virus software because of an update from EA that is preventing us from launching the game. Worked just fine before the latest update, try again. 

Also, I have allowed access in Webroot for the game and origin. Worked fine before, works fine with Battlefront 2 and other games I have in Origin.

Maybe escalate this issue for resolution, we paid for a product use that and EA needs to roll back the update if anything until this is figured out.

Probably my first post here in years. I'm having the same issue. I've been searching the web for hours and I have tried everything. Including disabling Webroot. That did not fix the problem. I am not going to uninstall Webroot. That is just next level stupidity. I have been using Webroot for 20+ years and I have played a TON of BF (and other games) with no issues.

I will be contacting Webroot as well and I already have a ticket open with EA.

This is beyond stupidity on EA's part to push out a patch that isn't tested beyond a micro-bubble of their internal team.

One thing I noticed is that when I'm in the EasyAnti cheat - inside the folder for my BF2042 install it shows #'s for the games? How the hell am I supposed to know the right one?

Help?