Product: EA DesktopPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? PerformanceWhen did this happen? (dd.mm.yy hh:mm) Every day I playSummarize your bug FIFA 21 doesn't have commentary audioHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Play FIFA 21 via EA Play on Game PassWhat happens when the bug occurs? No audio commentary, only the stadium and supporters soundWhat do you expect to see? Audio commentaryI don't know if this is a FIFA 21 issue or EA Play via Game Pass issue, so, I'm posting here. Sorry if it's the wrong place.My FIFA 21 doesn't have any commentary during the matches, the options to enable or change the commentary in the options are grey and can't be edited. I suppose this is a problem, but searching for a solution, none worked because Game Pass interacts differently with our computer when installing a game.

@EA_Jason and @EA_Aljo I managed to solve my problem uninstalling the game, changing the EA Desktop to English and reinstalling the game with the same language of the EA Desktop App. Thanks for the patience and your support.

FIFA 21 without commentary audio | EA Forums

21 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @henrimelo00

Do you happen to have 5.1 sound enabled in the audio settings, but no surround system to match? If so, try changing the audio to stereo.
henrimelo00
5 years ago
@EA_Aljo, no, I have stereo enable in the audio settings.
EA_Aljo
Community Manager
5 years ago
@henrimelo00

Thanks for getting back to me. Check to see if your audio drivers are up to date. Also, what is the language you've chosen in the settings for the game and are you checking the EA Desktop settings?
henrimelo00
5 years ago
@EA_Aljo My drivers are up to date. I choose English to install my game, in the settings and when I start my game. I'm based in Portugal, but, I'm not Portuguese, so, never selected their language.
EA_Aljo
Community Manager
5 years ago
@henrimelo00

Which settings are you selecting English in? Through EA Desktop or in FIFA 21?
EA_Jason
EA SPORTS FC™ Team
5 years ago
Is there any chance that you have any specific software/hardware for audio @henrimelo00?

The thing is that I've seen this happen multiple times with FIFA. The commentary goes through the middle speaker when 5.1 is selected, but if you only have a device that supports stereo, then you won't hear the commentary.

Also check if there's something like a 7.1/5.1/surround button on your headphones, make sure it is turned off, check the Windows Sound settings to see if they are set to stereo and check in which plug the stereo jack in plugged into. Try using the headphone jack on your motherboard.
henrimelo00
5 years ago
@EA_AljoThe game is in English (downloaded in English), the EA Desktop App is in my native language (Portuguese-BR).

I changed the language in the EA Desktop, the game said needed a update to start, I downloaded the update and then the app crashed after finishing the download, and now is endlessly on "Finalizing - wrapping up download..". I had to clear the cache to solve the finalizing issue and the problem is still there.
henrimelo00
5 years ago
@EA_Jason No, I don't have. My monitor is connected directly to the motherboard jack, and I have 2 headphones, one that plugs directly on the motherboard and other that has a usb connection. Neither of the options work.
EA_Jason
EA SPORTS FC™ Team
5 years ago
Did you check the in-game sound settings to see if they were set to 5.1 or Stereo?
henrimelo00
5 years ago
@EA_Jason Yes, I already checked and it's set to stereo.