Re: EA Play, F1 2021 PS5: Full game turned into Trial, cant play, cant dowload.

Hey all, we have raised this with the team.

When we receive an update we will let you know.

Accepting as solution for visibility.

Darko

Same problem here with PS5 and Turkish Account.

Merhaba, 0212 391 04 01 PS destek hattini arayarak yardim talebinde bulunur musun? 
03504997 talep dosyasini acan kisi ile ayni sorunu yasiyorum diyebilirsin.

I contacted Turkish PS Network, they sent them lots of screenshot to prove the situation, they are now investigating.

Tolga Bey şikayetinize herhangi bir dönüş alabildiniz mi? Destek hattı mesai saatleri haricinde hizmet vermediği için ulaşamadım.

Merhaba, herhangi bir donus alamadim haftasonuna denk geldi. Muhtemelen pazartesi gunu bir gelisme olacaktir.

Hey all, when posting on the English AHQ forums please ensure that all posts are in English.

Darko 

We have same problem that is disolved yet. We all got EA Play account on PS5 but we cannot play F1 2021 as free. When call and ask PSN Help Service, they said it’s EA community’s problem.

Hey @cmtgrl as I said in my post above, I have escalated this to our team and they are looking into it.

Once I have more info I'll share it here.

Darko

Having this problem on PS4. ı am turkish too

I have this problem too.

Is there any progress? I have the same problem in Turkey

Same problem , game in EA play list but i can only buy it or download trial, Please fix this already.

If you advertise your service and we paid for months you should gave us what you promise, not any less

also from Turkey

Hey, PS help desk it was EA community’s problem. 
Note: I’m sure you can translate mail from Turkish easily.

Hey all, I understand that you are frustrated, our team is looking into this and as soon as we have any info we will share it with you.

Thank you for your patience.

Darko

2nd weekend want to play F1 game and cannot it is wery unprofessional from your side

@EA_Darko  We have been waiting for days, no progress and no clear explanation.

This problem has been going on for 2 weeks and it's still not solved. I feel like it shouldn't have taken this long to fix this kind of an issue, I can't even put into words how unbelievably absurd this is. 2 weeks worth of subscription money down the drain for the person that created this thread. It might not be much, but from a customer's perspective, these kinds of situations really hurt your image as a company (at least in my eyes, and pretty sure most of the users in Turkey). Frustration is an understatement on how we, the customer, feel for this kind of conduct where it takes more than 14 days to take care of such a problem.