Re: To get Web store Daily reward
I can't claim my daily reward from store, beacause IT write i am underage. Please help
Forum Discussion
12 Replies
The new fc mobile web store won't let me claim the Cole palmer or 3000 gems and mascherano because apparently my uid is underage how do I fix this
I don't have the button that allows me to buy the extra time packs
- @3l5cc3ax0ofl Contact customer service in game and provide evidence you're not underage. They should be able to fix it.
EA_IlliumEA Staff (Retired)
Hey Everyone, I wanted to confirm if anyone was still running into issues with the Daily Reward?
yes how do you fix it and will players get compensated for this its afree reward that we were ecouraged to claim and its a game targted at teens
Yes it says I am underage even though my birthday is 1984
Its happening to me to. I am born 1977
same problem here if it a bug or smth ??
- @itmfnks8gr60 You most likely just skipped entering in your birthday it it defaults to the most recent date in the list - contact customer service via the in game settings menu and confirm your actual age with them
my discord is yuno_9970 can u help me over there i tried to do what u said but i got confused where to go idk what am supposed to do so could u help me
how to provide proof like do i send them citizenship id or smth ??
- @itmfnks8gr60 contact customer service via the in-game settings menu - they will then be able to assist you with proving your age
