Re: new EA app uninstalled Origin
@indycutie You can download Origin again from the link here:
The EA App is designed to uninstall Origin, so if you want it on your computer for testing purposes, install it first, then Origin afterwards.
Forum Discussion
90 Replies
Thanks,so much. I will try that. I just spoke with a representative from technical support. He said this is a high priority problem many are having. I also mentioned none of my game or expansion packs are anywhere on the EA app. I'm 68 years old and been playing the Sims for years. I'm so sorry I took the plunge and did the new EA app. Now he says until its fixed I'm stuck and outta luck😥
I did everything you said to do in my earlier post about the EA app uninstalling Orgin. Last night I took my time and redid step by step. Was so happy when the EA app worked, and all my Extensions and everything was there. Thanks so much and I hope to have no more issues
@indycutie I'm glad to hear it. Enjoy your game, and if you run into any other issues, you know where to find me.
- @puzzlezaddict .....I certainly do !!!!
- @puzzlezaddict I'm sorry, now I'm really confused. I just logged in on the EA app to play TS3 a minute ago & it said I needed to be logged into Origin to play this. I went to Origin and it says I need to be online to sign in. I was online...so if I was able to play yesterday seems like it should play today. I don't know what to do. Again I need help....
@indycutie Is your computer online overall? If not, or if it can't connect to EA servers, that could explain the issue. Your Sims 3 install might still be looking for Origin, and when you're online and able to connect, your computer gets redirected to the EA App. But when you're offline, the process might not work. I'm not actually sure since I generally use my Steam install, but I do know that the EA App doesn't work properly in offline mode at the moment.
A few other questions: When you sign into the EA App, are you trying to open Sims 3 from your game library, or do you use the game's desktop shortcut, and does using the other one instead work better? Does it help to double-click Sims 3's desktop when neither Origin nor the EA App is running? Ideally, one of the apps would open and ask you to sign in, and when you did, the game would load, but that's never worked consistently in Origin and might not work all the time for the EA App either.
- @puzzlezaddict Thanks for the quick reply. I shut down and restarted my computer. Then I double clicked on the Sims 3 desktop icon. It loaded and played. So I guess I'll have to try different ways to open the game. Fingers are crossed... lol😀
- @indycutie Also when I went that way it didn't ask me to sign in to Origin, it went directly to the game launcher
@indycutie Well, if that works, then it's an easy fix. Enjoy your game.
- @puzzlezaddict Well here I go again....this time none of the desktop apps are loading today. This seems to want to do what it wants to do. When I played last nite it was fine. Now today nothing is working. What else is there to do. Just wait until these apps decide to load and let me play... Lol. I'm used to playing for a while everyday. This is frustrating. Not the EA app, Origin, or the Sims3 apps on my desktop are opening😥
- @indycutie That's a typo....no apps to play the Sims 3 are opening on my desktop
@indycutie Is your computer's internet connection working and stable? If not, that might explain the problem.
If your internet is working, you can try doing a clean uninstall and reinstall of Origin. Clear its cache first, then uninstall "the hard way" before reinstalling.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
You can try clearing the EA App's cache too, but uninstalling it is a bit of a pain, and I haven't seen good instructions. (The usual recommendation is to use a tool like Revo Uninstaller to remove all traces of the App.) So you're probably better off trying to make Origin work first.
Please keep in mind that if your internet is NOT working, clearing the cache for each app will erase your login data. So even if you fix the underlying issue with the apps, you won't be able to sign in again until your computer has internet.
- @puzzlezaddict Yes I'm definitely online. I just also u installed and reinstalled the EA app using the original Sims3 disk. It went well until the app loaded the game and said I needed Origin to play this game. I went into downloads folder and have 4 Origin downloads in it. Could that be a problem. I even went to online Origin site and stayed logged in so Origin would recognize my info. Any suggestions...
@indycutie The original Sims 3 discs carry a copy of Origin that's so old, it certainly won't work, and it may not even be able to update itself properly. It's always best to download a fresh copy of Origin no matter what game you're installing. You'll be able to find a download link in this thread for at least a couple more months, as far as we know.
- @puzzlezaddict After waiting a couple of days, I tried again to play the Sims3 and having the same issues with the EA app saying I need to be logged into Origin to play. In an earlier post you mentioned something called Steam. How do I get that and will it let me play the Sims3?. I'm really getting burned out on trying to get this going. As stated earlier, I was able to play fine(no problems) on 11/07/22. There has got to be a way to get this going. And again, should I have 4 different folders for Origin in my documents folders? with different install dates on them.
@indycutie In order to play through Steam, you'd need to buy the game from Steam. (There's no way to transfer your Origin/EA App content to Steam.) I just mentioned it to say I haven't tested a setup like yours.
Did you install Origin into Documents? If not, what is inside the Origin folder? Please also let me know whether OneDrive is running on your computer, even if you never use it yourself.
- @puzzlezaddict Yes when I download Origin it goes to download folder. In downloads, I have these...Origin Setup dated 4/14/2022 & Origin Setup dated 2/8/2017. I delete other 2 and just cleared Origin cache. I also uninstalled the EA app again. I am on Windows 7(64bit). I'm sorry I don't know what or where One Drive info is located. I'm going to reinstall the EA app again soon. But it will always asks me to sign in to Origin but Origin won't recognize my account, which may be the problem.
- @indycutie Also when I go to programs and features, the Origin in there is dated 8/13/2022....
- @puzzlezaddict I just found it, and yes I do have Microsoft One Drive on computer
@indycutie Just to clarify, do you see Origin in Downloads or Documents, or both? OneDrive doesn't affect the Downloads folder, but it can sync (and therefore interfere with) the contents of Documents, which is why I asked.
- @puzzlezaddict I only see it in the Origin Downloads folder..that's it... I just reinstalled the EA app. Those Origin download apps are not responding, saying I need Origin to play, should I reinstall Origin app again.?
- @indycutie No matter what, I can't begin to thank you for all your help with these issues. From the bottom of my heart!!!
@indycutie Please delete everything in Downloads with Origin in its name. Then use this guide to uninstalling "the hard way" to remove any leftover Origin-related files:
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
Restart your computer, and don't open the EA App. (Make sure it's not running in the Task Manager as well.) Download a fresh copy of Origin and run the installer as an admin: right-click on the download and select "Run as administrator." Restart again when it's installed, and again make sure the EA App isn't running. Then try to launch Sims 3 from your Origin game library.
If Origin doesn't think Sims 3 is installed, right-click on the game icon in your library and select Locate Game, then choose the location where the game is installed. It might help to run a repair afterwards (in the same right-click menu). Then launch the game from your Origin library and let me know what happens.
- @puzzlezaddict This morning I did everything you said & it went well. I then re downloaded Origin. It went into downloads, but won't install or run...so right now, no Origin shows up on my computer.
- @puzzlezaddict I also remembered I have a Windows10(32bit) laptop I played TS3 on in April. I stopped using it because it ran out of memory and storage. I pulled it out, clicked on Origin and got to sign in. Then game loaded and played. Anyway, I copied the Origin files to a UBS flash drive. Wonder if I could copy & paste it to my desktop computer? And if so where and what location would I put it, if that might work🤔🤔
