Huh, that is really strange, I never had something like this happen to me but I would advise doing the things I do when something in game messes up (these are computer options, not console),
- simply exit the sims and start it up again
- exit the game and repair it by right-clicking the game in Origin ( or check for updates by right-clicking as well )
- restart your computer and try opening the Sims again
These are kind of simple and may not work, if they do not work then I would try contacting EA Support on Twitter or their support chats.
